Slideshows that can be used for training PSAP personnel.
Instructors can download the programs and use them as they are or customize them to reflect their PSAP operation. Each will appear on the Pre-Approved for CEUs list for Telecommunicator and/or EMD credits.
Introduction to
New Jersey Emergency Medical Guidecards
2017
Slideshow to accompany NJ EMD Guidecard training program
CPR Continuing Education for Telecommunicators
Used to suppliment Basic CPR training
911.gov
Introduction to the New Jersey 9-1-1 Network
The Basic Telecommunicator training programs used by the PSAPs in New Jersey are intended to introduce a person to what is expected of someone who answers 9-1-1 calls. While they explain topics such as ANI and ALI, wireline, VoIP and wireless, TTY/TDD and Next Generation they do not inform the telecommunicator in New Jersey how the 9-1-1 Network is set up and what information it can provide to help the user.
This book will include how the New Jersey 9-1-1 was created, how it operates and what is needed to ensure that it continues to function. How to interpret the information on the ALI screen. When is the address the caller or the cell tower? Which is the caller’s phone number? Is it a wireline, wireless, VoIP, PBX or other type of service? How can the telecommunicator get better information? These are some of the topics that will be discussed in this book. This book and slideshow can be used as part of a Basic Telecommunicator or Emergency Medical Dispatch class or as part of a continuing education program.
This material can also be used by a PSAP or PSDP as part of the required 8-hour training program for substitute dispatcher/calltakers. For more information about when a substitute may be used please see section “17:24-2.2 PSAP: required and recommended staffing”’ in the regulations (https://www.nj.gov/911/resource/reg/index.html).
Elements of the current network will continue when the move to Next Generation 9-1-1 is made. Before the new features promised can be implemented the telecommunicator should be familiar with the features of the current network.
Powerpoint Slideshow with notes
Changes to the ALI Screen
A booklet explaining changes made to the ALI screen to help identify DAS sites in residential areas delivering wireless 9-1-1 calls to the PSAPs
Telecommunicator CEUs -1 Hour
EMD CEUs - 1 Hour
ALI Screen Review
This slideshow is intended to help 9-1-1 calltakers idenify the different type of ALI screens used by the New Jersey 9-1-1 network
Booklet for "ALI Screen Review" presentation
Telecommunicator CEUs - 2 Hours
How Automatic Crash Notification
Will Affect PSAPs
Shows how ACN works and it's impact on the PSAP
Telecommunicator CEUs - 1 Hour
EMD CEUs - 1 Hour
How "OnStar" Works With New Jersey PSAPs
Modified from the original "OnStar" Training Program to show how it will work
with New Jersey PSAPs
Telecommunicator CEUs - 1 hour
EMD CEUs- 1 Hour
9-1-1, There's an APP For That
Slideshow with audio discussing types of devices and applications that can be used to contact 9-1-1
Updated March 2020
Telecommunicator CEUs - 1 Hour
EMD CEUs - 1 Hour