Powerpoint Presentations

 

Slideshows that can be used for training PSAP personnel.

Instructors can download the programs and use them as they are or customize them to reflect their PSAP operation. Each will appear on the Pre-Approved for CEUs list for Telecommunicator and/or EMD credits.

 

 

 

 

 

 

Emergency Medical Guidecards

Introduction to

New Jersey Emergency Medical Guidecards

2017

Slideshow to accompany NJ EMD Guidecard training program

 

CPR Continuing Education for Telecommunicators

Used to suppliment Basic CPR training

911.gov

CPR LifeLinks is a national initiative to help communities save more lives through the implementation of telecommunicator and high-performance CPR programs.

According to the American Heart Association, only 46% of the 250,000 people who experience out-of-hospital cardiac arrest in the U.S. each year get immediate help before a professional arrives. In response to a recommendation by the National Academies, NHTSA brought together EMS and 911 stakeholders to create a comprehensive CPR program implementation toolkit for every 911 and EMS agency in the country.

 

 

OETS UPDATES-CTE Programs

Introduction to the New Jersey 9-1-1 Network

The Basic Telecommunicator training programs used by the PSAPs in New Jersey are intended to introduce a person to what is expected of someone who answers 9-1-1 calls. While they explain topics such as ANI and ALI, wireline, VoIP and wireless, TTY/TDD and Next Generation they do not inform the telecommunicator in New Jersey how the 9-1-1 Network is set up and what information it can provide to help the user.


This book will include how the New Jersey 9-1-1 was created, how it operates and what is needed to ensure that it continues to function. How to interpret the information on the ALI screen. When is the address the caller or the cell tower? Which is the caller’s phone number? Is it a wireline, wireless, VoIP, PBX or other type of service? How can the telecommunicator get better information? These are some of the topics that will be discussed in this book. This book and slideshow can be used as part of a Basic Telecommunicator or Emergency Medical Dispatch class or as part of a continuing education program.


This material can also be used by a PSAP or PSDP as part of the required 8-hour training program for substitute dispatcher/calltakers. For more information about when a substitute may be used please see section “17:24-2.2 PSAP: required and recommended staffing”’ in the regulations (https://www.nj.gov/911/resource/reg/index.html).


Elements of the current network will continue when the move to Next Generation 9-1-1 is made. Before the new features promised can be implemented the telecommunicator should be familiar with the features of the current network.

Manual in Word Format

Manual in PDF Format

Powerpoint Slideshow with notes

 

 

OETS UPDATES-CTE Programs

 

Changes to the ALI Screen

The Introduction of

Distributed Antenna Systems

in

New Jersey

A booklet explaining changes made to the ALI screen to help identify DAS sites in residential areas delivering wireless 9-1-1 calls to the PSAPs

Telecommunicator CEUs -1 Hour

EMD CEUs - 1 Hour

 

OETS UPDATES-CTE Programs

 

ALI Screen Review

This slideshow is intended to help 9-1-1 calltakers idenify the different type of ALI screens used by the New Jersey 9-1-1 network

Booklet for "ALI Screen Review" presentation

Telecommunicator CEUs - 2 Hours

 

OETS UPDATES-CTE Programs

 

How Automatic Crash Notification

Will Affect PSAPs

Shows how ACN works and it's impact on the PSAP

Telecommunicator CEUs - 1 Hour

EMD CEUs - 1 Hour

 

OETS UPDATES-CTE Programs

 

How "OnStar" Works With New Jersey PSAPs

Modified from the original "OnStar" Training Program to show how it will work

with New Jersey PSAPs

Telecommunicator CEUs - 1 hour

EMD CEUs- 1 Hour

 

OETS UPDATES-CTE Programs

 

 

9-1-1, There's an APP For That

Slideshow with audio discussing types of devices and applications that can be used to contact 9-1-1

Updated March 2020

Handout Notes

Telecommunicator CEUs - 1 Hour

EMD CEUs - 1 Hour