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Customer Survey

Valued Laboratory Clients,

The New Jersey Animal Health Diagnostic Laboratory (AHDL) would like to have feedback from you to improve our services. Please take the time to fill out the survey. We strive for excellence in providing services tailored to stakeholders, which is not possible without your input.

1. Laboratory's customer service is satisfactory

Strongly agree
Agree
Disagree
Strongly Disagree
Not applicable

2. Laboratory employees are helpful and courteous

Strongly agree
Agree
Disagree
Strongly Disagree
Not applicable

3. The turnaround time for results is reasonable and satisfactory

Strongly agree
Agree
Disagree
Strongly Disagree
Not applicable

4. Test report results are clear and easy to read and interpret

Strongly agree
Agree
Disagree
Strongly Disagree
Not applicable

5. When I have questions about results, it is easy to contact the case coordinator

Strongly agree
Agree
Disagree
Strongly Disagree
Not applicable

6. When I have questions about test results, I have been satisfied with getting prompt answers

Strongly agree
Agree
Disagree
Strongly Disagree
Not applicable

7. I am aware of laboratory's 24X7 specimen drop-off facility

Strongly agree
Agree
Disagree
Strongly Disagree
Not applicable

8. Necropsy gross and histopathology reports are helpful to me for my final diagnosis

Strongly agree
Agree
Disagree
Strongly Disagree
Not applicable

9. Directions to the laboratory within the State Police complex are clear

Strongly agree
Agree
Disagree
Strongly Disagree
Not applicable

10. Current available tests cover the majority of my needs

Strongly agree
Agree
Disagree
Strongly Disagree
Not applicable

11. I have a high degree of confidence in the laboratory results

Strongly agree
Agree
Disagree
Strongly Disagree
Not applicable

12. I use other in state or out of state laboratory service

Strongly agree
Agree
Disagree
Strongly Disagree
Not applicable

13. I would use the laboratory's services more often if laboratory offers courier service

Strongly agree
Agree
Disagree
Strongly Disagree
Not applicable

14. Provide name of tests you would like the laboratory to offer

15. Please add any comments and/or suggestions

We thank you for taking the time to fill out this survey. We look forward to delivering excellent diagnostic testing services.