Led by Director Celeste Fasone, the Office of Cable Television is responsible for ensuring safe and proper cable service to approximately two and a half million subscribers in New Jersey. It regulates basic rates as permitted by federal law except for small systems or  those facing competition as well as  the technical operations and quality of cable service supplied by cable TV systems operating in the state.

Its Bureau of Accounts reviews the rates charged for basic service by some cable companies offering service within the state. It also reviews consolidations, sales, transfers, and mergers proposed by cable companies.

Its Bureau of Inspection and Enforcement reviews the technical and operational plans submitted by cable companies to ensure compliance with state and federal law and terms and conditions set forth in their Certificate of Approval. Staff also performs field inspections of cable companies’ physical plants. Investigating and resolving complaints is a vital component of their bureau. Staff is available weekdays at 1-800-624-0331 (except for holidays). For your convenience, an on-line complaint form is available.

Its State and Local Planning Unit oversees the franchising and re-franchising for New Jersey’s  municipalities. It also administers the Municipal Assistance program that provides municipalities with the information necessary to successfully complete franchise negotiations.