Department of Health and
The Office of Managed Care in the New Jersey Department of Health and
Senior Services monitors the compliance of managed health care plans
with New Jersey rules through annual examinations and in-depth reviews
each plan conducted every three years. The office investigates consumer
complaints and oversees the Independent Health Care Appeals Program (IHCAP).
For information, call
the Office of Managed Care toll-free at (888) 393-1062 or visit the web
Department of Banking and Insurance
The New Jersey Department of Banking and Insurance (DOBI) publishes Buyer’s
Guides for individual and small employer coverage. You may obtain a copy
of the Buyer’s Guide for individuals at (800) 838-0935 and for
small employers at (800) 263-5912. These are also available at DOBI’s
web site: www.njdobi.org. DOBI also
publishes a Managed Care Compendium each year. This contains information
on enrollment by county, premiums, expenses, hospital utilization, net
worth and profitability for all New Jersey HMOs as well as summary information
on other managed care companies. Information about this Compendium and
related matters are available at the DOBI Managed Care web site: www.njdobi.org/managed.htm.
For information on managed care options for Medicare in New Jersey, call
the New Jersey Department of Health and Senior Services, Division of
Aging and Community Services, State Health Insurance Assistance Program
(SHIP) at (800) 792-8820, or call (800) MEDICARE. You can also visit www.medicare.gov.
If you have a complaint about a Medicare managed care plan, refer to
your member services handbook for detailed information about where to
submit your complaint based on the type of complaint you have.
For information on Medicaid HMO options, quality information and complaints,
call the New Jersey Department of Human Services at (800) 356-1561 or visit
For information on New Jersey physicians, including disciplinary actions,
call the New Jersey State Board of Medical Examiners at (609) 826-7100
or or visit www.state.nj.us/lps/ca/bme/docdir.htm.
Large employers and unions often assume financial responsibility for
employee health benefits instead of buying insurance. Employers may
contract with outside organizations to administer their self-insured health
benefits plans. These plans are not bound by our state’s statutory
or regulatory requirements, but rather by federal rules. Roughly half
of all New Jerseyans getting health benefits through their employers are
in self-insured plans. Questions or complaints about these self-insured
plans can only be addressed by the federal Department of Labor’s
Pension and Welfare Benefits Administration. The main number is: (866)
275-7922. The web site is: www.dol.gov/ebsa.