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NJ World Class Standards
Content Area: 21st-Century Life and Careers
9.4 Career and Technical Education
ContentArea 21st-Century Life and Careers
Standard 9.4 Career and Technical EducationAll students who complete a career and technical education program will acquire academic and technical skills for careers in emerging and established professions that lead to technical skill proficiency, credentials, certificates, licenses, and/or degrees. (For descriptions of the 16 career clusters, see the Career Clusters Table.)
Strand I. Hospitality & Tourism Career Cluster
Pathway (2) Lodging
By the end of grade Content Statement CPI# Cumulative Progress Indicator (CPI)
12
Information Technology Applications: Technology is used to access, manage, integrate, and disseminate information.
9.4.12.I.(2).1 Use telecommunications equipment to accomplish tasks.                                                                                                                                                                                                                            
Systems:
  • Roles within teams, work units, departments, organizations, inter-organizational systems, and the larger environment impact business operations.

  • Key organizational systems impact organizational performance and the quality of products and services.

  • Understanding the global context of 21st-century industries and careers impacts business operations.
9.4.12.I.(2).2 Develop a staffing guide to schedule various lodging departments or specific staff positions.                                                                                                                                                                                                                            
9.4.12.I.(2).3 Explain how businesses in this industry manage inventories to maintain adequate quantities of both recycled and non-recycled items.                                                                                                                                                                                                                            
9.4.12.I.(2).4 Analyze functions performed by different divisions and departments within a lodging operation and explain the interactions among areas.                                                                                                                                                                                                                            
Safety, Health, and Environment: Implementation of health, safety, and environmental management systems and organizational policies and procedures impacts organizational performance, regulatory compliance, and continuous improvement.
9.4.12.I.(2).5 Explain how security and other control procedures are used to protect guests/customers and minimize risks in this industry.                                                                                                                                                                                                                            
9.4.12.I.(2).6 Explain how cash control procedures are used to protect funds in this industry.                                                                                                                                                                                                                            
9.4.12.I.(2).7 Explain how guests/customers and property are protected in this industry to minimize business losses and liability.                                                                                                                                                                                                                            
Employability and Career Development: Employability skills and career and entrepreneurship opportunities build the capacity for successful careers in a global economy.
9.4.12.I.(2).8 Research the duties of and qualifications for managerial positions in back-of-the-house lodging operations to guide career choices.                                                                                                                                                                                                                            
9.4.12.I.(2).9 Research the duties and qualifications for managerial positions in front-of-the-house lodging operations to guide career choices.                                                                                                                                                                                                                            
9.4.12.I.(2).10 Compare and contrast entry-level, skilled level, and managerial positions in the lodging industry and distinguish qualifications and characteristics needed for each type of position.                                                                                                                                                                                                                            
9.4.12.I.(2).11 Compare opportunities in independently owned and chain-affiliated businesses in this industry to understand the advantages and disadvantages of each.                                                                                                                                                                                                                            
9.4.12.I.(2).12 Describe the importance of housekeeping standards to assure guest/customer satisfaction.                                                                                                                                                                                                                            
Technical Skills: Technical knowledge and skills play a role in all careers within the cluster and pathway.
9.4.12.I.(2).13 Explain procedures used in this industry to meet guest/customer needs, including procedures for registration, rate assignment, room assignment, and determination of payment methods.                                                                                                                                                                                                                            
9.4.12.I.(2).14 Understand the importance of check-out procedures to ensure guest/customer satisfaction and verify settlement of account.                                                                                                                                                                                                                            
9.4.12.I.(2).15 Employ effective reservation procedures to meet guest/customer needs and to maximize occupancy.                                                                                                                                                                                                                            
9.4.12.I.(2).16 Determine the size of an annual linen purchase needed to maintain desired quantities based on varying occupancy levels.                                                                                                                                                                                                                            
9.4.12.I.(2).17 Explain the relationship between a status report and maintaining a property’s quality and quantity standards for housekeeping.