Core Curriculum Content Standards

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NJ World Class Standards
Content Area: 21st-Century Life and Careers
9.4 Career and Technical Education
ContentArea 21st-Century Life and Careers
Standard 9.4 Career and Technical EducationAll students who complete a career and technical education program will acquire academic and technical skills for careers in emerging and established professions that lead to technical skill proficiency, credentials, certificates, licenses, and/or degrees. (For descriptions of the 16 career clusters, see the Career Clusters Table.)
Strand J. Human Services Career Cluster
Pathway (4) Consumer Services
By the end of grade Content Statement CPI# Cumulative Progress Indicator (CPI)
12
Communication Skills: All clusters rely on effective oral and written communication strategies for creating, expressing, and interpreting information and ideas that incorporate technical terminology and information.
9.4.12.J.(4).1 Assess strategies used to motivate clients/consumers to follow through with recommendations to better serve the client/consumer interests.                                                                                                                                                                                                                            
9.4.12.J.(4).2 Explain consumer services, using appropriate language, in order to complete transactions.                                                                                                                                                                                                                            
9.4.12.J.(4).3 Create accurate public service information to educate various audiences about consumer services.                                                                                                                                                                                                                            
Problem-Solving and Critical Thinking: Critical and creative thinking strategies facilitate innovation and problem-solving independently and in teams.
9.4.12.J.(4).4 Employ critical thinking skills when solving financial/economic problems to deliver appropriate recommendations to clients.                                                                                                                                                                                                                            
Information Technology Applications: Technology is used to access, manage, integrate, and disseminate information.
9.4.12.J.(4).5 Use standard business tools or procedures to create consumer service information and facilitate client interactions.                                                                                                                                                                                                                            
Safety, Health, and Environment: Implementation of health, safety, and environmental management systems and organizational policies and procedures impacts organizational performance, regulatory compliance, and continuous improvement.
9.4.12.J.(4).6 Demonstrate how to establish physically and psychologically healthy environments to inspire client confidence in the consumer services provided.                                                                                                                                                                                                                            
Ethics and Legal Responsibilities: Legal responsibilities, professional ethics, and codes of conduct affect management practices, business performance, and regulatory compliance, as well as the confidence of customers, business partners, and investors.
9.4.12.J.(4).7 Describe ethical and legal responsibilities associated with providing consumer services to serve the best interests of clients/consumers.                                                                                                                                                                                                                            
Employability and Career Development: Employability skills and career and entrepreneurship opportunities build the capacity for successful careers in a global economy.
9.4.12.J.(4).8 Research necessary credentials and licensures and meet state-specific requirements to prepare for a career in this pathway.                                                                                                                                                                                                                            
Technical Skills: Technical knowledge and skills play a role in all careers within the cluster and pathway.
9.4.12.J.(4).9 Select appropriate business procedures and equipment to produce satisfying client outcomes and business success.                                                                                                                                                                                                                            
9.4.12.J.(4).10 Research industry-specific products and equipment and demonstrate understanding of product/equipment features and uses to inform client and consumers.                                                                                                                                                                                                                            
9.4.12.J.(4).11 Locate and synthesize current research on products and services to enhance presentations to clients/consumers.