| ContentArea |
21st-Century Life and Careers
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| Standard |
9.4 Career and Technical EducationAll students who complete a career and technical education program will acquire academic and technical skills for careers in emerging and established professions that lead to technical skill proficiency, credentials, certificates, licenses, and/or degrees. (For descriptions of the 16 career clusters, see the Career Clusters Table.)
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| Strand |
J. Human Services Career Cluster
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| Pathway |
(4) Consumer Services
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| By the end of grade |
Content Statement |
CPI# |
Cumulative Progress Indicator (CPI) |
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12
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Communication Skills: All clusters rely on effective oral and written communication strategies for creating, expressing, and interpreting information and ideas that incorporate technical terminology and information.
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9.4.12.J.(4).1
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Assess strategies used to motivate clients/consumers to follow through with recommendations to better serve the client/consumer interests.
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9.4.12.J.(4).2
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Explain consumer services, using appropriate language, in order to complete transactions.
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9.4.12.J.(4).3
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Create accurate public service information to educate various audiences about consumer services.
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Problem-Solving and Critical Thinking: Critical and creative thinking strategies facilitate innovation and problem-solving independently and in teams.
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9.4.12.J.(4).4
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Employ critical thinking skills when solving financial/economic problems to deliver appropriate recommendations to clients.
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Information Technology Applications: Technology is used to access, manage, integrate, and disseminate information.
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9.4.12.J.(4).5
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Use standard business tools or procedures to create consumer service information and facilitate client interactions.
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Safety, Health, and Environment: Implementation of health, safety, and environmental management systems and organizational policies and procedures impacts organizational performance, regulatory compliance, and continuous improvement.
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9.4.12.J.(4).6
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Demonstrate how to establish physically and psychologically healthy environments to inspire client confidence in the consumer services provided.
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Ethics and Legal Responsibilities: Legal responsibilities, professional ethics, and codes of conduct affect management practices, business performance, and regulatory compliance, as well as the confidence of customers, business partners, and investors.
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9.4.12.J.(4).7
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Describe ethical and legal responsibilities associated with providing consumer services to serve the best interests of clients/consumers.
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Employability and Career Development: Employability skills and career and entrepreneurship opportunities build the capacity for successful careers in a global economy.
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9.4.12.J.(4).8
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Research necessary credentials and licensures and meet state-specific requirements to prepare for a career in this pathway.
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Technical Skills: Technical knowledge and skills play a role in all careers within the cluster and pathway.
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9.4.12.J.(4).9
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Select appropriate business procedures and equipment to produce satisfying client outcomes and business success.
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9.4.12.J.(4).10
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Research industry-specific products and equipment and demonstrate understanding of product/equipment features and uses to inform client and consumers.
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9.4.12.J.(4).11
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Locate and synthesize current research on products and services to enhance presentations to clients/consumers.
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