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9.4.12.K.(2).1
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Perform user support to maintain service.
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9.4.12.K.(2).2
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Manage software systems to maintain and update service.
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9.4.12.K.(2).3
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Use hardware design, operation, and maintenance knowledge and skills to provide user support.
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9.4.12.K.(2).4
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Demonstrate and apply knowledge of operating system design, operation, and maintenance to provide informational support and perform service tasks.
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9.4.12.K.(2).5
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Demonstrate the use of networking concepts to develop a network.
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9.4.12.K.(2).6
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Employ knowledge of information system analysis and design to evaluate information systems.
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9.4.12.K.(2).7
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Employ system installation and maintenance skills when setting up and maintaining an information system to demonstrate application of fundamental system knowledge.
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9.4.12.K.(2).8
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Employ system administration and control skills to monitor an information system.
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9.4.12.K.(2).9
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Employ technical writing and documentation skills to keep records necessary for an information system.
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9.4.12.K.(2).10
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Identify and implement quality assurance processes to maximize information system operation.
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