Consumers want assurance that an HMO will provide them with access to qualified physicians or other health care providers they need or desire to see. Consumers also want to receive services in a timely manner, without inappropriate barriers or inconvenience.

The circles on this page summarize how well New Jersey HMOs provide their members with access to high quality patient care. The information was collected from HMO members and from HMO records.*

*	All circles show the results of statistical tests between each HMO's score and the average for the New Jersey HMOs that reported results. Differences are statistically significant.
a	Individuals rated their HMO on a scale from 0 to 10, where 0="worst possible" and 10="best possible." Comparisons are based on each plan's average score for this question.
b	The survey question asked members to rate their HMO on a scale from 1 = "never" to 4 = "always." Comparisons are based on each plan's average score for this question.
c	Comparisons are based on the percent responding "yes" to the relevant survey questions.
d	This measure is not based on a sample; statistical tests are not appropriate. Circles reflect HMO scores that differ from the New Jersey average by at least 5 percentage points.
e	HMO failed to submit the required information necessary to monitor HMO quality.
f	HMO was not required to submit the data for this measure because of small enrollment.
g	Data that the HMO submitted failed to meet the state's audit requirements.