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			Doctors and Medical Care Are health plan members satisfied with their doctors and medical care? This section shows how the largest health plans compare to the New Jersey plan average in working with doctors to provide high quality medical care to their members. Higher than average scores mean better performance. Performance Compared to the Average   Higher than the New Jersey health plan average   About the Same as the New Jersey health plan average   Lower than the New Jersey health plan average

Health Plan	Rating of health care	Getting care quickly	Rating of personal doctor	How well doctors communicate
Aetna USHC-HMO/POS
AmeriHealth-HMO/POS
AtlantiCare-HMO
CIGNA-HMO/POS
Horizon-HMO
Oxford-HMO/POS
PHS-HMO/POS
Prudential-HMO/POS
United-HMO/POS
University-HMO/POS

Due to differences in sample size, health plans with the same or similar scores can have different circle ratings.

See each health plan's scores below:

Rating of health care Getting care quickly

Rating of personal doctor How well doctors communicate

Rating of health care

Percent of members who rated their quality of care a 9 or 10 on a scale from 0 (worst possible) to 10 (best possible):

NJ Plan Average

Aetna USHC-HMO/POS

AmeriHealth-HMO/POS

AtlantiCare-HMO

CIGNA-HMO/POS

Horizon-HMO

Oxford-HMO/POS

PHS-HMO/POS

Prudential-HMO/POS

United-HMO/POS

University-HMO/POS

Getting care quickly

Percent of members who said they always were able to obtain advice, get timely appointments, and get care for an illness or injury never had to wait over 15 minutes past appointment time to see a provider:

NJ Plan Average

Aetna USHC-HMO/POS

AmeriHealth-HMO/POS

AtlantiCare-HMO

CIGNA-HMO/POS

Horizon-HMO

Oxford-HMO/POS

PHS-HMO/POS

Prudential-HMO/POS

United-HMO/POS

University-HMO/POS

Rating of personal doctor

Percent of members who rated their personal doctor a 9 or 10 on a scale from 0 (worst possible) to 10 (best possible):

NJ Plan Average

Aetna USHC-HMO/POS

AmeriHealth-HMO/POS

AtlantiCare-HMO

CIGNA-HMO/POS

Horizon-HMO

Oxford-HMO/POS

PHS-HMO/POS

Prudential-HMO/POS

United-HMO/POS

University-HMO/POS

How well doctors communicate

Percent of members who said their doctor always listened carefully explained things clearly showed respect spent enough time with them:

NJ Plan Average

Aetna USHC-HMO/POS

AmeriHealth-HMO/POS

AtlantiCare-HMO

CIGNA-HMO/POS

Horizon-HMO

Oxford-HMO/POS

PHS-HMO/POS

Prudential-HMO/POS

United-HMO/POS

University-HMO/POS