• ECC Parent Training Videos
  > POS (English)
  > IVR (English)
  > POS (Spanish)
  > IVR (Spanish) 
  
  
• New Training Video on e-Child Care – This video covers use of both the telephone (IVR) and the swipe card machine (POS) that will be used to track child care attendance and for payment beginning January 1, 2012.
  
• Interactive Voice Response (IVR) telephone system training - English (Flash) For in-home, approved home and registered home providers as well as child care centers serving five or few children receiving a subsidy.
  
• Interactive Voice Response (IVR) telephone system training - Spanish (Flash) For in-home, approved home and registered home providers as well as child care centers serving five or fewer children who are receiving a subsidy.
  
• Point of Service (POS) swipe machine training for Child Care Centers - (Flash) Training for Child Care Centers with more than five children in subsidized care.
  
• Provider Letter English/Spanish (PDF) – Required use of ECC by July 1, 2012
  
• Parent Letter English/Spanish (PDF) – Required use of ECC by July 1, 2012
  

NOTE FOR CHILD CARE PROVIDERS
Please share the Parent Frequently Asked Questions flier with the parents in your program who are receiving a state subsidy. Click here for the flier. (PDF)