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Reporting Concerns About Patient Care & Safety in the State Hospitals

When an individual has any concerns about patient care and safety in the hospitals, the following steps should be taken:

1) Contact the patient's unit team leader or program coordinator.

2) Contact the Section Chief of the unit.

3) Contact the Patient Representative.

If the concerns have not been addressed by any of the above routes, the individual is encouraged to contact the Chief Executive Officer of the respective hospital (see phone #'s below). If the concerns cannot be resolved through the hospital, the individual is encouraged to contact The Joint Commission by either calling 1-800-994-6610 or sending an e-mail to: complaint@jointcommission.org.

Ancora Psychiatric Hospital

Trenton Psychiatric Hospital

Ann Klein Forensic Center

Hagedorn Psychiatric Hospital

Greystone Park Psychiatric Hospital

(609) 561-1700

(609) 633-1500

(609) 633-0892

(908) 537-2141

(973) 538-1800

To report patient abuse at a state hospital, call the Patient Services Compliance Unit (PSCU) at 1-888-490-8413 (click here for more information).

Other External Advocacy Agencies:

New Jersey Protection & Advocacy
609-292-9742
800-922-7233
609-633-7106 TTY
Email: advocate@njpanda.org
Website: http://www.njpanda.org/

New Jersey Department of the Public Advocate
Division of Mental Health Advocacy - (609) 826-5057
Email: PublicAdvocate@advocate.state.nj.us
Website: http://www.state.nj.us/publicadvocate/mental/
Office of the Ombudsman for the Institutionalized Elderly -1-877-582-6995
Website: http://www.state.nj.us/publicadvocate/seniors/elder/