Network Operations & System Integration Management

NOSI maintains 122 systems and devices within the Network Computer Center, 270 router connected sites, provides network connectivity, telecommunications, and video conferencing support for 20,000+ users and 80 extranet partners, provides network services and system integration management for security, authentication, Internet access, directory, messaging, discussion forums, calendar, web, telnet, ftp, file, print and 3-tier client applications. The unit also provides on-going technical assistance for all DHS divisions and agencies as well as for many extranet partners.

Telecommunications & Video Support Operations:

• Processes and coordinates all Telecom orders for moves, changes, and additions of digital and analog telecommunication services department-wide
• Manages the MACSTAR ISDN telephone features programming system.
• Manages the assignment, distribution, and support for pagers in DHS-CO and cell phones department-wide.
• Oversees network of Telecom Coordinators at all divisions and institutions.
• Provides technical assistance for all aspects of telecommunications wiring, physical plant layouts, and operations.
• Coordinates PBX yearly maintenance contracts.
• Design and manage the Video Conferencing network.
• Tier 2 Service Desk support for Telecommunications and Video Conferencing.

• WAN planning & designing
• WAN device management (routers, switches and hubs)
• WAN data communications infrastructure management (routing configurations, network security, and firewalls.
• WAN related Extranet and Security solutions & Support
• Central Office local area network support.
• Local Area Network (LAN) interface and connectivity planning.

Windows Networking Services and Computer Operations:

• All Windows operating system/server operations support.
• Windows server storage management support.
• Windows & Active Directory network operating system management.
• Windows based system security management.
• Windows web operations support.
• Windows related Extranet and Security solutions & Support.
• Public Key Infrastructure (PKI) support.
• Windows Server & PC Inventory management.
• Deployment of mobile devices.
• Central Office desktop and laptop computing support & imaging.
• Planning and management of the Windows 2000 network, PC and server environments.

Messaging and Calendaring Operations:

• Messaging solution hardware, operating system & application support.
• Calendar solution hardware, operating system & application support.
• Messaging & Calendar storage management.

Security Operations:

• Review, plan and implement a security framework to address information technology security requirements based on Federal and State laws.
• Work with the Administrative Unit to create IT Policies and Letter of Instructions to address security requirements.
• Risk Management Plan.
• Work with Facility Operations in creating a Department wide Disaster Recovery Plan.
• Provide security tools to IT staff.
• Work with all units and divisions to establish security standards.
• Messaging solution hardware, operating system & application support.

Facility Operations:

• Operates the Office of Information Systems’ facilities operations for five communication hub sites, one computer center and six co-location sites, and coordinates facility activities for the State’s Office of Technology (OIT)’s Hub and SAC facilities.
• Work with Security Operations in creating a Department wide Disaster Recovery Plan.
• Deployment of desktop and laptop computers, printers, switches and other network devices.
• Backup servers and network infrastructure configurations.
• Maintain the computer and network inventory.