Department of Human Services

Information for Consumers of Regulated Programs

How can I find a regulated program?

To find a regulated program, please call one of the Department of Human Services Office of Licensing telephone numbers

Or choose one of the resources below:

Free telephone referrals to child care programs are available through the Child Care Resource and Referral Centers

On-line listing of developmental centers for the developmentally disabled

On-line listing of State psychiatric hospitals

On-line listing of community-based mental health agencies contracted with the Department of Human Services

How Can I Make a Complaint About a Regulated Program?

If you believe a program may be operating in violation of licensing regulations, or you have any concerns about the services provided by a regulated program, please call one of the Department of Human Services Office of Licensing telephone numbers.
(For complaints about child care programs, youth residential programs, youth mental health programs or resource family homes, please call the Department of Children and Families Office of Licensing toll-free at 1- 877-667-9845.)

How Can I Find out if a Program is Regulated?

To confirm the licensing status of a program, please call one of the Department of Human Services Office of Licensing telephone numbers.
(To confirm the licensing status of child care programs, youth residential programs, youth mental health programs or resource family homes, please call the Department of Children and Families Office of Licensing toll-free at 1- 877-667-9845.)

How Can I Find out if a Regulated Program has had any Problems?

For information about licensing violations or complaints on file for a regulated program, please call one of the Department of Human Services Office of Licensing telephone numbers. (For information about licensing violations or complaints for child care programs, youth residential programs, youth mental health programs or resource family homes, please call the Department of Children and Families Office of Licensing toll-free at 1- 877-667-9845.)

How Can I Find out Which Regulated Programs are the Best Ones?

Choosing the best program for your needs is a decision only you can make. The purpose of licensing is to ensure compliance with minimum baseline standards, not to determine which programs are the best. The Office of Licensing cannot recommend any particular regulated program over another. However, we can provide information about what types of programs are available and what to look for when choosing a regulated program. Accrediting bodies can assist you in locating an accredited program.

What to Look for When Choosing a Regulated Program

For information about choosing services for the developmentally disabled and braini njured individuals, please contact the Division of Developmental Disabilities Community Services Office for the county where you live

For information about choosing mental health services, please contact the Division of
Mental Health Services

How Can I Get Help Paying for Services from a Regulated Program?

For information about receiving services for developmentally disabled and brain injured individuals, please contact the Division of Developmental Disabilities Community
Services Office for the county where you live

For information about receiving mental health services, please contact the Division of
Mental Health Services

For information about health insurance and Medicaid, please contact the Division of
Medical Assistance and Health Services

How Can I Get Information About Other Kinds of Programs?

The Department of Children and Families regulates child care programs,
youth residential programs, youth mental health programs and resource
family homes.

For information about substance abuse programs, please contact the Division of
Addiction Services in the Department of Human Services

For information about family and child health, please contact the Department of Health and Senior Services Division of Family Health Services.

For information about AIDS and HIV programs, please contact the Department of Health and Senior Services Division of AIDS Prevention and Control .

For information about child care programs, youth residential programs, youth mental health programs and resource family homes, please contact the Department of Children and Families Office of Licensing.