Division of Business Services
Customer Satisfaction Survey

Company Name: Contact Person:
Phone Number: Date of Visit:
Program area:  
Customized Training Human Resources Support
Response Team Business Resource Center
Tax Credits Apprenticeship
1. Overall, how satisfied are you with the service(s) you received? (On a scale of 1-10, check the number reflecting the degree of satisfaction; check "DK" if you don't know sufficiently to rate.
Very Dissatisfied Very
Satisfied 		DK

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2. Considering all of the expectations you may have had about the service(s), to what extent have the service(s) met your expectations.
Fell Short
of Expectations		 Exceeded
Expectations		 DK

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3. Considering the ideal service(s) for employers in your circumstances, how well do you think the services(s) you received compare with ideal services?
Far From
Ideal		 Very Close
to Ideal		 DK

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4. What degree of confidence did you have in the knowledge/professionalism of the staff member(s) who provided the service(s)?
Not
Confident		 Confident DK

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5. How courteous, attentive, and caring was/were the staff member(s) who provided the services(s)?
Not at all Very DK

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6. Considering the nature of the assistance provided, how timely was/were the service(s)?
Not at
all Timely

Very
Timely

 DK

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7. How responsive to your needs was/were the staff member(s) who provided the service(s)?
Not
Responsive		 Very Responsive DK

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8. Should the need arise, would you use this/these service(s) again?
Definitely
Not 		Most
Definitely 		DK

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9. How could staff have served you better? (Or any other comments)

10. (Optional) If you are not satisfied with the service(s) provided and wish to discuss your concerns, please check this box and a representative will contact you with one week of your reply.

Your Name: Daytime phone number: