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Unit Home | Scheduling Process FAQ | General FAQ | Zip Code List

Frequently Asked Questions
Fingerprint Scheduling Process

  1. How do I schedule an appointment with MorphoTrak?
  2. What if I do not have a computer?
  3. What if I need to reschedule or cancel my appointment?
  4. What are the requirements to use http://www.bioapplicant.com/nj?
  5. What do I do if I lost my MorphoTrak Form?
  6. I have been fingerprinted for the Division of Consumer Affairs and have received a receipt. What is the next step?
  7. What if I lost my receipt?
  8. What type of payment is acceptable for fingerprinting fees?
  9. What if I do not have a credit card or checking account?
  10. What if I need an evening or Saturday appointment?
  11. What should I do if an appointment at the closest site is not available?
  12. How do I get directions to the MorphoTrak fingerprint site(s)?
  13. What do I do if there is a severe weather condition (hurricane, snow, state of emergency)?
  14. What if I arrived late and the fingerprinting site was closed?
  15. I forgot my MorphoTrak Form and/or Photo Identification. What should I do now?
  16. What is the refund policy?
  17. What is the PCN?


 

  1. How do I schedule an appointment with MorphoTrak?

    The primary way is through the scheduling Web site. Before you can schedule an appointment you must wait to receive the MorphoTrak Form from the Division of Consumer Affairs. There is information on the Form that you will need in order to schedule.


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  3. What if I do not have a computer?

    For applicants who do not have Web access, scheduling is available through the MorphoTrak Call Center at the toll-free number (877) 503-5981. Spanish-speaking operators are available upon request. MorphoTrak also provides a dedicated TYY Line at (800) 673-0353 which is only for hearing impaired applicants with a modem-equipped telephone.


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  5. What if I need to reschedule or cancel my appointment?

    You may change/cancel your appointment through MorphoTrak?s scheduling Web site. From the main home page, select ?Edit Transaction? and proceed by entering the Applicant ID number that was provided when you scheduled your appointment. You must obtain a new appointment and new Applicant ID number if you have missed your appointment date.

    Rescheduling and cancellations are also available through the Call Center at (877) 503-5981.


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  7. What are the requirements to use BioApplicant.com?

    The Applicant Fingerprint Scheduler site currently supports only Internet Explorer for Windows and is not accessible for Macintosh (Apple) systems. The site is best viewed with Microsoft Internet Explorer 5 and up. Additionally, cookies must be enabled or supported.

    Additional requirements and information on how to use the MorphoTrak Applicant Fingerprint Scheduler are listed here.


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  9. What do I do if I lost my MorphoTrak Form?

    You must contact your licensing board for the MorphoTrak Form.

    If you have made an appointment for fingerprinting please be sure to cancel it so you will receive your refund. The MorphoTrak Form is required and must be presented at the time of your appointment; otherwise, you will not be fingerprinted and will need to reschedule. Applicants who appear for their appointment and fail to present the MorphoTrak Form are subject to an eleven dollar ($11) no-show fee.

    Please see the refund policy.

    You will be responsible to make another appointment when you receive your new MorphoTrak Form.


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  11. I have been fingerprinted for the Division of Consumer Affairs and have received a receipt. What is the next step?

    Please retain your MorphoTrak Form and receipt for your records as proof that you have been fingerprinted.


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  13. What if I lost my receipt?

    Unfortunately, no receipts will be provided by MorphoTrak after the date of printing.


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  15. What type of payment is acceptable for fingerprinting fees?

    Check, credit cards and money orders are all acceptable forms of payment. Payment will be required at the time of scheduling for check and credit card payments. Visa and MasterCard are the only credit cards accepted.

    Applicants scheduling through the Web scheduler are given specific instructions for money order payments and all directions must be followed before scheduling.

    Payment by money order at the site will be accepted for applicants scheduling via the Call Center only. Money order payment must be indicated at the time of scheduling. No other form of payment will be accepted at the fingerprinting site.


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  17. What if I do not have a credit card or checking account?

    MorphoTrak does accept money orders for fingerprinting fees. Payment instructions are relayed during the online scheduling process and must be completed before you will be able to schedule an appointment. Applicants scheduling via the Call Center will also be given the option to pay by money order and are also given specific instructions.


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  19. What if I need an evening or Saturday appointment?

    MorphoTrak does offer evening and Saturday appointments at many of its sites throughout New Jersey ,but these slots are subject to availability. Please refer to the site list to check which sites offer these appointment options.


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  21. What should I do if an appointment at the closest site is not available?

    If the closest site to your home/employment is not available for the day/week you would prefer, you are given the option to select another site or another week when scheduling online. Call Center operators will also provide the next closest site and/or the next available appointment at your preferred MorphoTrak site.


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  23. How do I get directions to the MorphoTrak fingerprint site(s)?

    Automated directions are available through the Call Center by selecting the option as directed or by going to the Directions to Fingerprinting Locations


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  25. What do I do if there is a severe weather condition (hurricane, snow, state of emergency)?

    In cases of severe weather, please contact the MorphoTrak Call Center to be sure that the site where you are scheduled to appear will be open or to reschedule your appointment.


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  27. What if I arrived late and the fingerprinting site was closed?

    Applicants who arrive late and are not fingerprinted because the site has closed for the day must schedule a new appointment. A fee of $11 is charged to cover the cost of a scheduled appointment for applicants who do not cancel by noon on the business day prior to their scheduled appointment (Saturday noon for Monday appointments). The $11 fee also applies to applicants who are turned away from the fingerprinting sites due to their inability to present the proper ID as defined in the MorphoTrak Universal Fingerprint form, or who fail to present the Universal Fingerprint Form. State and federal search fees will be refunded. State agencies are notified regarding applicants who fail to appear for their fingerprinting appointments.

     


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  29. I forgot my MorphoTrak Form and/or Photo Identification. What should I do now?

    Applicants who are turned away from the fingerprinting sites due to their inability to present proper identification, or who fail to present the MorphoTrak Fingerprint Form, must schedule a new appointment via the Call Center or Web scheduler.

    If you do not have acceptable ID, please acquire it prior to scheduling your new appointment. Acceptable identification requirements are listed in the MorphoTrak Fingerprint Form.


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  31. What is the refund policy?

    Any applicant or licensee who cancels an appointment before noon , one (1) business day prior to the scheduled appointment, will receive a full refund.

    For appointments rescheduled after noon, one (1) business day prior to the originally scheduled appointment, a processing fee of eleven dollars ($11) will be charged to reschedule the appointment.

    For more information, please see the MorphoTrak Refund Policy.


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  33. What is the PCN?

    The Process Control Number (PCN) is a confirmation /tracking number that is issued at the MorphoTrak site after fingerprinting has been completed. This number is recorded on your Universal Form and is located on your receipt.


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