Important Resources for USAR and Guard Families

American Red Cross
Armed Forces Emergency Service: 1-800-987-4272
http://www.redcross.org/

 

Army Emergency Relief (AER)
Call the American Red Cross if no local AER office (on all military installations) is nearby. AER provides emergency financial help to alleviate privation problems.
http://www.aerhq.com/

 

Army Knowledge Online (AKO)
Email accounts: http://www.us.army.mil/

 

Employer Support of the Guard and Reserve (ESGR)
Reemployment rights National ESGR Committee: 1-800-336-4590
http://www.esgr.org/

 

ID Cards/DEERS/RAPIDS
Check eligibility with military sponsor's social security number: 1-800-538-9552
Website to find the closest RAPIDS terminal: http://www.dmdc.osd.mil/rsl

 

TRICARE
Enrollment information: 1-888-585-9378
Program information: http://www.tricare.osd.mil/

 

TRICARE Regional Contractors
Region States Covered Toll-Free Number Service Provider
Northeast CT, DE, MA, MD, ME, NH, NJ, NY, PA, RI, VT, Northern VA, Eastern WV 1-888-999-5195 Sierra
Mid-Atlantic NC, Southern VA 1-800-931-9501 Anthem
Southeast & Gulfsouth AL, FL, GA, Eastern LA, MS, SC, TN 1-800-444-5445 Humana
Heartland IL, IN, KY, MI, St. Louis, MO, OH, WV, WI 1-800-941-4501 Anthem
Southwest AR, Western LA, OK, TX 1-800-406-2832 FHFS
Central AZ, CO, Southern ID, IA, KS, MN, MO, MT, NE, ND, NM, NV, SD, El Paso, TX, UT, WY 1-888-874-9378 TriWest
Southern CA & Golden Gate CA 1-800-242-6788 FHFS
Northwest Northern ID, OR, WA 1-800-404-0110 FHFS
TRICARE Pacific AK, HI, Puerto Rico, Latin America, Canada, Europe 1-888-777-8343 FHFS/Humana

 

TRICARE Dental Program (TDP): 1-800-211-3614

TRICARE Family Member Dental Plan (TFMDP): 1-800-866-8499

United Concordia: http://www.ucci.com

Veterans' Employment & Training Services (VETS)
(212) 352-6184 or http://www.dol.gov/dol/vets/welcome.html

 

 

TRICARE Benefits for Activated Reserve/Nation Guard Families
(These benefits apply to National Guard and Reserve component members ordered to active duty in support of operations that resulted from the terrorist attacks of 11 September 2001.)

New benefits have been extended to reserve component families when their military sponsor is activated for 30 days or more.

 

Activation Period TRICARE Benefits
30 to 178 Days

Family Members are eligible for TRICARE Extra and Standard.
- Annual deductibles wavered
- $1000 maximum out-of-pocket expense
- Statement of non-availability not required
- Non-participating providers can bill 15 percent above TRICARE rates and receive payment.
179 days or more Family members eligibile for TRICARE Prime, the least costly and most comprehensive plan. (No deductibles)


Enrollment is effective on the first day of the sponsor's active duty. Some reserve families may want to continue their relationships with providers who are not in the TRICARE Prime network. In these cases, enrolling in TRICARE Prime may not be the best choice. These families may elect to enroll in the TRICARE Standard.

 

TRICARE Dental Benefits
Family Members of activated reservists are eligibile for enrollment and coverage under the TRICARE Dental Program on the same basis as family members of active duty service members. Activated reservists must take action to enroll family members. United Concordia Companies, Inc (UCCI) administers the Dental Program. Contact UCCI at (888) 622-2256 or through http://www.ucci.com/tdp.htm. On-line enrollment is available.

 

For answers to questions, contact the TRICARE Network in one of the regions listed previously.