ORGANIZATIONAL CHAIN OF COMMAND

 

POLICY STATEMENT:

The Division of Veterans Healthcare Services requires that each of the New Jersey Veterans Memorial Homes establish an organizational chain of command to help guide employees in communicating all matters concerning facility operations, and to receive quick responses to inquiries, requests for information, etc. The Division recommends an “Open Door” policy.

PROCEDURE:

A. New Jersey Veterans Memorial Homes

 

1. The New Jersey Veterans Memorial Homes will assure employees the ability to address concerns, make inquires, or request information, etc… via the establishment and the implementation of an organizational table.
 

a. Employees will follow the “Chain of Command” for all matters including concerns, recommendations, and complaints. To bypass the Chain of Command will only delay corrective action, as the problem will be referred to the appropriate supervisor.

b. For quick resolution, it is necessary for employees to report incidents as they occur to their immediate supervisors.

c. If for any reason, the decision rendered does not meet with the satisfaction of the employee, the employee should continue to voice concerns to the next level supervisor.

 

Revised: July 2005

 

ADMINISTRATION - 09-02-002

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