DELINQUENT ACCOUNTS

I. PURPOSE:

To establish Department procedures regarding the collection of delinquent accounts.

II. PROCEDURES:

When accounts become delinquent, the following action will be taken by the stated Department:

A. Business Office:

 
 

1. When an account remains delinquent beyond 45 days of the due date, the Business Manager/designee will notify the responsible payor.

2. If the account remains delinquent beyond 60 days, a certified letter will be sent to the responsible payor requesting payment in full.

3. Accounts, which continue to remain delinquent for 90 days, will require a meeting with the responsible payor and a payment schedule developed.

4. Payment arrangements may be made with the approval of the Business Manager/designee.

5. If the responsible payor refuses to pay the facility, the Business Manager/designee may notify Social Security, the U.S. Department of Veterans Administration, and outside governmental or private agencies to apply to become the payee.

6. When an account is determined uncollectible by the facility, the account will be referred to the Fiscal Officer for the Deputy Commissioner for Veterans Affairs, utilizing the Schedule of Revenue Uncollectibles Form, #DFF-44-3.

7. Once reviewed, and if deemed appropriate, the Fiscal Officer will forward information to the Division of Revenue within the Department of Treasury for further action.

8. If efforts to collect have been exhausted with no resolution, prior to discharge preceding, the DCVA will be contacted to review and approve actions of the facility to discharge.


B. Social Service:

 
 

1. The Social Worker may represent the resident’s interest in an advisory capacity, when an account remains delinquent.


C. Department of Treasury:

 
 

1. Write off of monies due from deceased residents will be effected via the relevant Department of Treasury procedure.


D. Confidentiality of Records:

 
 

1. All financial records and information are to remain confidential and not disclosed to unauthorized personnel.



BUSINESS OFFICE  - 44-03-009

 

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