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Mission statement

Vision statement
To be the model for excellence in motor vehicle services.


Mission statement
To promote motor vehicle safety for our citizens by delivering secure, effective and professional motor vehicle services, and to achieve public trust and confidence in the quality and integrity of those services.


Core values
  • Professionalism
    We proudly represent our profession and our public service by exhibiting a consistent commitment to service, quality and efficiency in all our work
  • Integrity
    We work with the highest standards of integrity and honesty, producing documents that are universally recognized as secure and valid. We vigorously fight fraud
  • Respect
    We are courteous and supportive in all of our interactions with customers and colleagues. We foster an environment that encourages career development and recognizes the contribution of all individuals
  • Creativity
    We approach challenges with creativity and flexibility. We are constantly searching for ways to improve how we do business and to create more value for those we serve
  • Accountability
    We are accountable for what we say and do. We say what we mean and do what we say

Strategic directions

  • Enhance security and safety
  • Improve customer service
  • Develop a dynamic communications strategy
  • Pursue an advantageous legislative agenda
  • Develop a workforce that meets the goals of the commission
  • Maintain fiscal responsibility