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P.O. Box 160
Trenton, NJ
Contact: Mike Horan
Cathleen Lewis
Kevin Cranston
RELEASE: July 11, 2007


MVC Now Accepting Credit Card Payments
Harrington touts latest customer service enhancement

(LAWRENCE TWP.) – As the New Jersey Motor Vehicle Commission (MVC) continues to add to its list of accomplishments and sustain its successes for future customers, Chief Administrator Sharon A. Harrington today unveiled a long-awaited advancement, announcing that the MVC now accepts American Express Cards, MasterCard and VISA credit cards at its 44 agencies and four regional service centers statewide.

Highlighting the MVC’s efforts to improve safety, security and service, Harrington detailed the agency-wide rollout of the credit card program, which comes after the completion of a successful pilot program conducted at the MVC’s Toms River Agency. After a two-month evaluation process, during which a considerable number of transactions were completed by credit card, the decision was made to fully implement the program statewide.         

“The MVC is always looking to provide faster and more convenient ways to serve New Jersey motorists. Accepting credit cards is a perfect example of this objective,” Harrington said. “Now, with a simple swipe of a credit card, customers can complete their MVC transactions and be on their way.”

Credit card acceptance is just the latest customer service amenity to be offered by the MVC. Since its establishment in 2003 with the passage of the Motor Vehicle Security and Customer Service Act, the MVC has made many improvements that have allowed it to better serve the state’s motorists. In addition to reducing wait times at agencies and reintroducing Saturday hours at agencies, the MVC has also utilized its Model Agency concept, which is designed to provide increased square footage, additional service windows and enhanced public areas at facilities statewide. Since its introduction, three new Model Agencies have opened their doors and there are seven more model agencies in the works.
“As the MVC continues to improve in the areas of safety, security and service, we must also anticipate future needs and determine how emerging technologies can help us better serve customers,” Harrington said. “With that goal in mind, I have called on the MVC Advisory Councils to address those issues.”

With the help of the five legislatively-created Advisory Councils, the MVC will be better prepared to sustain the organization for long-term success. The councils, which cover the areas of business, customer service, safety, technology, and security and privacy, will identify existing issues and make recommendations for the future.

“We have come a long way in four short years, but there is still work to be done. It is important for us to address remaining issues, as well as prepare for future challenges. The final report will keep us on track to become a model of excellence in motor vehicle services,” added Harrington.

The final report is expected to be released this fall.