P.O. Box 160
RELEASE: February 2, 2009
MVC Announces Decentralization of Northern Regional Services
The decision to proceed with decentralizing Wayne RSC services was made following the announcement that the facility’s lease had been terminated. The site will permanently close to the public on March 6, 2009.
“We have expedited a portion of our strategic plan to bring the services presently offered at the Route 23 location to a number of sites in several different counties of North Jersey,” said Harrington. “The MVC views this lease termination as a positive opportunity to enhance service and provide greater access for its customers who require these specific services; all without increasing costs.”
The MVC, which has operated the RSC on Route 23 since 1988, was informed that its lease would not be renewed, causing the commission to seek other options for continuing Wayne’s regional services such as scheduled driver conferences and walk-in assistance with surcharge and restoration issues. In Fiscal Year 2008, the Wayne RSC served approximately 132,000 customers, of which nearly 125,000 sought walk-in services. The closing of the facility will save the state approximately $820,000 each year.
Later this month, the MVC will begin a phased approach to bring Wayne’s regional services to motor vehicle agencies in East Orange (Essex), Bayonne (Hudson) and Newton (Sussex). Customers will officially be able to access various regional services at these locations on March 6. Additional agencies in Newark (Essex), Paterson (Passaic) and Wayne (Passaic) will begin services on March 16.
To ensure continuity of service, the Wayne RSC will remain in operation until nearly all alternate locations begin offering the services. The MVC will also continue to operate Regional Service Centers in Eatontown (Monmouth County), Trenton (Mercer County) and West Deptford (Gloucester County).
“We want to make this decentralization a seamless transition,” said Harrington. “To keep our customers well informed of this important change, we have provided information on the MVC Web site at www.njmvc.gov. Customers may also call (609) 292-7500.”
Since its formation in 2003, the MVC has introduced a number of positive changes aimed at providing its customers with more efficient and effective service. To date, the MVC has decentralized number of services once offered at limited locations, including those related Commercial Driver Licenses (CDL), handicapped plates/placards, salvage titling and Temporary Visa Restrictions (TVR). From the expansion of online services and the introduction of credit card acceptance to the creation of the Model Agency concept and comprehensive employee training, the MVC has positioned itself as a truly customer-focused organization.
“We are the public face of government,” added Harrington. “By taking positive steps such as the decentralization of services, we demonstrate that government can be effective in providing core services the taxpayers of New Jersey.”