MVC Introduces Union County Customers to Modernized Agency
Martinez uses opening of “Super Agency” to illustrate future of motor vehicle services
(RAHWAY) – Marking the grand opening of New Jersey’s fifth modernized motor vehicle agency, Motor Vehicle Commission (MVC) Chief Administrator Raymond P. Martinez, joined by state and local officials, today cut the ribbon on the new Rahway Agency and reaffirmed the state’s commitment to effectively and efficiently serving the public. The new facility represents the latest in a long line of investments the MVC has made to aid the delivery of its core services.
“These are extremely challenging fiscal times and so the choices we make must be prudent ones that will benefit our agency now and well into the future,” said Martinez. “We are confident the decision to enhance the Rahway facility is the right one as it will undoubtedly help the residents of Union County better fulfill their motor vehicle needs with a more operationally-efficient location.”
Along with the grand opening, Martinez recognized Beatrice Russo, a 46-year employee who has worked in motor vehicle services since the original agency opened nearly five decades ago in the City of Rahway. Russo has been a valuable team member who has experienced and contributed to the positive reforms of the MVC since joining the agency in 1963.
The new agency, which replaces the 1960s structure, is located on state-owned land adjacent to the Rahway Inspection Station and Driver Testing Center at 1140 Woodbridge Road. It features 9,200 square feet of customer and employee space and has 16 service windows, five photo stations, 20 driving testing stations and expanded customer waiting areas and parking. The site also includes two training rooms that provide the flexibility for regionalized employee training.
In addition to the operational benefits provided by the facility’s modern design, the building also boasts a number of green components aimed at reducing energy costs for the state, such as recycled rubber flooring, a window wall and skylight for more natural light, white roofing to reflect heat and automatic sensors on light and bathroom fixtures.
Although construction of the agency structure is complete, work is ongoing at the site for the final phase of the project, which involves the demolition of the old agency and the construction of a field house that will be used by driver testing personnel. This work is due for completion in spring 2011.
The design of the new agency was created by architects from the Spiezle Group of Trenton and built by Mar-Bridge Enterprises of Matawan. Other sites featuring the modernized agency design are the Freehold, Flemington, South Brunswick and Randolph Agencies. An additional facility is slated to open later this month in Lodi. All of these new agencies are located next to an inspection station on state-owned land.
Funding for renovations and construction of a number of MVC facilities was established through a bond included in the Motor Vehicle Security & Customer Service Act of 2003. The funding was dedicated at the recommendation of the Fix DMV Commission when it noted the lack of investment in and neglect of the primary outlet for motor vehicle services. The funding continues to be used to enhance existing facilities and construct new facilities to better serve New Jersey residents.
“Whether by phone, mail, in-person or online, it is critically important that the more than 25 million customer contacts we have each year are positive experiences that demonstrate our focus on excellent customer service,” added Martinez. “From the addition of evening service hours on Tuesdays and Thursdays to web-based transactions, each positive reform implemented builds on the vision of the Fix DMV Commission and improves our motor vehicle services.”
In addition to modernized facilities, the MVC has a variety of other projects and initiatives centered on improving its ability to provide the core services of driver licensing and vehicle titling, registration and inspection. The MVC is presently in the midst of overhauling its core computer system, which is slated for completion in 2012 and piloting its modernized driver testing system at several agencies. Work is also underway to roll out the next generation of Digital Driver License (DDL), which will bring even greater security and utilize enhanced technology to prevent fraud and abuse.