Bergen County MVC Customers Get An Early Holiday Present
“This much-needed expansion of the Lodi Agency represents the latest in a long line of investments the MVC has made to aid the delivery of its core services and reaffirm the state’s commitment to effectively and efficiently serve the public,” said Martinez.
The new agency, which replaces the late 1950s structure, is located on state-owned land adjacent to the Lodi Inspection Station and Driver Testing Center at 8 Mill Street. It features 9,200 square feet of customer and employee space and has 16 service windows, five photo license stations, 20 driver testing stations and expanded customer waiting areas and parking. The site also includes two training rooms that provide the flexibility for regionalized employee training.
In addition to the operational benefits provided by the facility’s modern design, the building also boasts a number of green components aimed at reducing energy costs for the state, such as recycled rubber flooring, a wall of windows and skylights for more natural light, white roofing to reflect heat and automatic sensors on lights and bathroom fixtures.
Although construction of the agency structure is complete, work is ongoing at the site for the final phase of the project which involves the demolition of the old agency and the construction of a driver testing field house. This work is due for completion in the spring of 2011.
The Lodi Agency, which first opened at the Mill Street location in 1956, conducted nearly 373,000 transactions in 2009.
The design of the new agency was created by architects from the Spiezle Group of Trenton and built by Chanree Construction Company of Manasquan. Other sites featuring the modernized agency design are located in Freehold, Flemington, South Brunswick, Rahway and Randolph. Each of modernized agencies is located next to an inspection station on state-owned land.
Funding for renovations and construction of a number of MVC facilities was established through a bond included in the Motor Vehicle Security & Customer Service Act of 2003. The funding was dedicated at the recommendation of the Fix DMV Commission when it noted the lack of investment in and neglect of the primary outlet for motor vehicle services. The funding continues to be used to enhance existing facilities and construct new facilities to better serve New Jersey residents.
“Whether by phone, mail, in-person or online, it is critically important that the more than 25 million customer contacts we have each year are positive experiences that demonstrate our focus on excellent customer service,” added Martinez. “From the addition of evening service hours on Tuesdays and Thursdays to web-based transactions, each positive reform implemented builds on the vision of the Fix DMV Commission and improves our motor vehicle services.”
In addition to modernized facilities, the MVC has a variety of other projects and initiatives centered on improving its ability to provide the core services of driver licensing and vehicle titling, registration and inspection. The MVC is presently in the midst of overhauling its core computer system, which is slated for completion in 2012 and piloting its modernized driver testing system at several agencies. Work is also underway to roll out the next generation of Digital Driver License (DDL), which will bring even greater security and utilize enhanced technology to prevent fraud and abuse.