P.O. Box 160
RELEASE: April 7, 2011
Newton Agency Employees Honored For Customer Service by Sussex Chamber
(LAFAYETTE) – The New Jersey Motor Vehicle Commission’s (MVC) Newton Agency was recently honored by the Sussex County Chamber of Commerce at its 26th Annual Quality in Business, Quality in Living Awards ceremony for exemplary customer service in meeting the motor vehicle needs of the community. The award was accepted on behalf of the MVC by Agency Manager Wayne Ring.
“It’s absolutely wonderful to be recognized with this chamber award,” said MVC Chief Administrator Raymond P. Martinez. “This is a true gauge of the excellent service we seek to provide to all of our customers because it’s coming from our peers in the community. We are honored by our selection.”
The Newton Agency, which is currently located at 51 Sparta Avenue, has been in operation in Sussex County since 1982. The 6,500 square foot agency moved to its present location in July 2007 from a much smaller facility just down the street at 106 Sparta Avenue. The move was a part of the MVC’s efforts to modernize its facilities statewide and provide customers with improved amenities to better serve their motor vehicle needs. The agency features 4,700 square feet of space more than the previous location with expanded customer service stations and waiting areas.
Serving the residents of Newton and surrounding communities are 18 employees who are true examples of the MVC’s commitment to security, service and safety.
“We are truly honored to receive this award, said Ring. “Every employee of the Newton Agency is focused on customer service. We know that our customers’ time is valuable, and our friendly staff works diligently to process transactions securely, accurately, efficiently and with a smile. It is incredibly gratifying to be recognized for our efforts by the community we serve.”
The Newton Agency is open to customers Tuesday and Thursday from 8:00 a.m. to 7:30 p.m., Wednesday and Friday from 8:00 a.m. to 4:30 p.m. and Saturday from 8:00 a.m. to 1 p.m.
In addition to modernized agencies like Newton, the MVC has a variety of other projects and initiatives centered on improving its ability to provide the core services of driver licensing and vehicle titling, registration and inspection. The MVC is presently in the midst of overhauling its core computer system, which is slated for completion in 2012 and introducing a modernized driver testing system at several agencies. Work is also underway to roll out the next generation of Digital Driver License (DDL), which will bring even greater security and utilize enhanced technology to prevent fraud and abuse.