MVC Announces New, More Convenient Service Hours Statewide
Nearly 10 Additional Hours to be added to all 39 Motor Vehicle Agencies
(TRENTON) – Motor Vehicle Commission (MVC) Chairman and Chief Administrator Raymond P. Martinez today announced that beginning July 2 the MVC will expand agency hours to meet customer needs throughout the state. The new, more convenient hours will reopen agencies on Mondays while continuing to offer the popular services on Tuesday evenings and Saturday mornings. The move will add nearly 10 additional service hours each week for residents at all 39 motor vehicle agencies.
“The Motor Vehicle Commission recognizes the importance of offering residents a variety of hours that fit into their schedules. This move is an important part of our continuing efforts to provide New Jerseyans a positive customer experience at each of our 39 agencies,” said Martinez. “We are listening. These more convenient service hours are just the first step in a long-term plan that will also include significant technology upgrades targeted to improve service levels, enhance the security of our operations and expand motorists’ ability to conduct transactions online and by mail while at the same time keeping costs down during these difficult budgetary times.”
Traditionally, MVC agencies closed during the week at 4:30 p.m. Under this new plan, the agencies will stay open one hour later. Additionally, the MVC will maintain evening service until 7:30 p.m. on Tuesday and popular Saturday hours from 8:00 a.m. until 1:00 p.m. This latest move by the MVC is designed to meet customer needs and their desire to have more hours available outside of a traditional 9-5 schedule.
Beginning next month, all 39 motor vehicle agencies will move to the following schedule:
Under Governor Christie, the MVC has continued to make great strides in the areas of security, service and safety. These initiatives include a new, security enhanced driver’s license designed to prevent fraud, the opening of modernized facilities built on state-owned land to eliminate costly leases and the creation of a new Passenger Transportation Advisory Council to foster communication between different transportation industries and promote safer roadways. The MVC has also increased operational efficiencies through cross-training personnel to perform all types of agency transactions.
Coming next year, the MVC will also begin the implementation of a new, secure system that will allow drivers to easily renew their licenses by the Web or mail. The move will reduce the need to visit an agency from once every four years to once every eight years and will allow over 1 million customers per year the opportunity to “skip the trip” to the MVC by renewing on line.
As always, customers can avoid unnecessary trips to an agency through 24-7 access to a variety of motor vehicle services via the Web. From vehicle registration renewals and driver abstract requests to surcharge/restoration payments and driver test scheduling, www.njmvc.gov provides the added convenience of transactions from home.