MVC Chief Martinez Continues Customer Outreach
(JERSEY CITY/TURNERSVILLE) – Motor Vehicle Commission (MVC) Chairman and Chief Administrator Raymond P. Martinez today visited the Jersey City Agency in Hudson County and the Turnersville Agency in Gloucester County where he reemphasized the MVC’s new, convenient service hours and announced the start of a three month customer survey. The survey will be presented in a 30-day cycle to customers and will randomly rotate among various agencies in the northern, central and southern portions of the state in an effort to garner feedback to be used in further improving services.
“Like any good business, listening to your customers is critical to making improvements that will bring added value, which is especially important during austere budget times such as these,” said Martinez. “Our new schedule, which began on July 2, is a perfect example of suggestions by our customers who called for the return of Monday service and more hours outside of a traditional work day schedule.”
Martinez noted that the recent agency hours change, which expanded service by nearly 10 hours during the week, is just the first step in a long-term plan that also includes significant technology upgrades targeted to improve service levels, enhance the security of operations and expand motorists’ ability to conduct transactions online and by mail.
“Throughout the MVC, we have invested heavily in technology upgrades that will pay dividends well into the future,” added Martinez. “From our core computer system overhaul to the modernization of our driver testing system to the introduction of a new security-enhanced digital driver license, technology upgrades make up the bulk of our major projects presently underway at the MVC.”
One of the largest customer service benefits that will come from the MVC’s overhaul of its nearly 30-year-old Comprehensive System will be the ability for customers to renew their driver licenses online or through the mail, reducing the need to visit an agency. Work to implement the central issuance system will begin upon the completion of Comprehensive System overhaul.
Until the start of online renewals, customers can still avoid unnecessary trips to an agency through 24-7 access to a variety of motor vehicle services via the Web. From vehicle registration renewals and driver abstract requests to surcharge/restoration payments and driver test scheduling, www.njmvc.gov provides the added convenience of transactions from home.
For those requiring in-person agency visits, all 39 motor vehicle agencies operate under the following schedule:
Customers with issues related to surcharges and suspensions should check www.njmvc.gov for specific service locations around the state.