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myNewJersey Help

Welcome to myNewJersey! This site is a "portal", which gives you direct access to online information that's specific to you. The portal also lets you customize our web content for your preferences.

If you're not logged in to myNewJersey at this point, you can:

More information is available about the following topics:


Frequently Asked Questions (FAQs)

I forgot my logon ID -- what do I do now? Don't create a new logon ID. Any services you had are linked to your existing logon ID. A new one won't have any services on it, and there's no automatic way to move services from your existing account to a new one.

Instead, if your myNewJersey account has a valid email address,

  1. Go to the New Jersey home page and click the Login button
  2. On the Login page, click the link that says "Forgot your logon ID?"
  3. Follow the instructions on the screen and a message with your logon ID will be sent to your email address

If you're certain your myNewJersey account doesn't have a valid email address, follow the directions below to contact us.

I forgot my password -- what do I do now? If your myNewJersey account has a valid email address,

  1. Go to the New Jersey home page and click the Login button
  2. On the Login page, click the link that says "Forgot your password?"
  3. Follow the instructions on the screen and a new password will be sent to your email address
  4. Follow the instructions that come with your new password if you need to change it to something you can remember more easily

If you're certain your myNewJersey account doesn't have a valid email address, follow the directions below to contact us.

I answered my challenge question -- why didn't I receive my ID or my new password? Allow a few minutes for the email message with your logon ID or your new password to arrive. If you've waited and the message still hasn't arrived, your email service may have put the message in a separate folder, such as Junk, Spam, Bulk or something similar. Check these folders for the message.

If you've checked these folders and can't find the message, the email address in your myNewJersey account may be different from the one you're checking. If you remember using a different email address when you created or last updated your myNewJersey account, check that email account too.

If you still can't find the message, contact us and include your challenge question and answer in addition to the other requested information.

How do I change my password?

  1. Log in to your myNewJersey account
  2. Click the "change profile" link to the right of the Welcome message
  3. Enter the password your account has now in the Current Password box. If the password has upper or lower case letters, you need to enter them that way here
  4. Enter your new password in the New Password and Confirm New Password boxes. If you use upper or lower case letters, you'll need to enter your password exactly that way when you log in
  5. Click the Update button to change your password

How do I change my email address?

  1. Log in to your myNewJersey account
  2. Click the "change profile" link to the right of the Welcome message
  3. Enter the email address you want to use in the Email Address box
  4. Click the Update button to save the change

What's an authorization code? This is a one-time-use sequence of characters and numbers that lets us link some services to your myNewJersey account.

Many services, such as employee pensions and paystub access, don't use these codes. If you're part of one of the NJ pensions systems, or you're a State employee and you want to add paystub access to your myNewJersey account, contact your Human Resources group for information on how to register for these services.

For services that do use authorization codes, a code will be sent to you when the service is first offered to you.

Don't use an authorization code as a logon ID when you create your account, and don't use it as a password.

If you receive an authorization code, it will come with instructions for how to use it. Once you've used it, you won't need the code anymore. But you should keep the instructions in case you have to contact the person who manages the service (the "role manager").

I just tried to link a service to my account but I got a message that I've already added it to this login ID. What should I do? Only one person's information for the service can be linked to a given myNewJersey account, and that's already happened. myNewJersey accounts should never be shared with another person. You need to link the service for this second person's information to a different myNewJersey logon ID.

Why is my link or other information missing after I log in? There are two common reasons why hyperlinks, windows or other content that you used to have are missing now:

  1. you clicked the X button in the blue bar above the link or window, causing that section of content to be "removed":

    To get it back, click the "content" link to the right of the Welcome message after you log in, then check the box next to the name of the window you want to bring back, scroll down and click the Finished button. Show me

    or

  2. you've created more than one myNewJersey account, and you used an authorization code to link a service to one of those accounts but you're logged in to a different account:

    You need to log in to the correct account to access the service you linked to that account. If you created more than one account and you can't remember the logon ID for the one you need, contact us for help

How do I change the way the web page looks? After you log in, you can use the links to the right of the Welcome message to change how the page looks:

The text is too big or too small -- how do I change the font size? In the menubar near the top of your web browser, click View, then Text Size (or Text Zoom, if there's no Text Size option), and then pick a size.

Tips for using myNewJersey

Getting to myNewJersey: You should be able to log in to myNewJersey from anywhere by going to www.state.nj.us and clicking the Login button. Be careful if you decide to use a public computer: it may have malicious software that could intercept some of your information.

Use one account: Use the same myNewJersey account for all authorization codes you may receive from the State of New Jersey. Otherwise you may lose track of which account has which service associated with it.

Use your correct email address: Please keep the email address in your myNewJersey account accurate and up-to-date. It's the only way by which you can receive a new password if you forget yours. You can update your email address any time you're logged in to myNewJersey by using the "change profile" link to the right of the Welcome message.

Customize your myNewJersey page: If you have a lot of services on your myNewJersey page, you might want to arrange them so the most frequently used ones are at the top. After you log in, you can use the links to the right of the Welcome message to

Getting more help: Some of the information on your myNewJersey page may have additional help, indicated by a "button" with a ? question mark on it that you can click. Please review the Frequently Asked Questions (FAQs) section to see if your issues are addressed there.

If the question or problem is related to a service you added to your account by using an authorization code, please contact the "role manager" for that service. Their contact information is listed at the bottom of the letter or e-mail you received that contained the authorization code.

If none of these solves the problem, please see the next section about contacting myNewJersey support.

Contacting myNewJersey Support

If you haven't been able to resolve your issue by following the FAQs and Tips above, please follow these steps so we can address the issue as quickly as possible:

  1. include the logon ID you're having trouble with
  2. if you don't remember your logon ID, include your full name and email address
  3. don't include your social security number or password
  4. provide as complete a description of the problem as you can
  5. contact myNewJersey support

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