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Frequently Asked Questions
Regarding the Fingerprint Scheduling Process

  1. How do I schedule an appointment with Sagem Morpho?
  2. What if I do not have a computer?
  3. What if I need to reschedule or cancel my appointment?
  4. What are the requirements to use http://www.bioapplicant.com/nj?
  5. What do I do if I lost my Sagem Morpho Form?
  6. I have been fingerprinted and have received a receipt. What is the next step?
  7. What if I lost my receipt?
  8. What type of payment is acceptable for fingerprinting fees?
  9. What if I do not have a credit card or checking account?
  10. What if I need an evening or Saturday appointment?
  11. What should I do if an appointment at the closest site is not available?
  12. How do I get directions to the Sagem Morpho fingerprint site(s)?
  13. What do I do if there is a severe weather condition (hurricane, snow, state of emergency)?
  14. What if I arrived late and the fingerprinting site was closed?
  15. I forgot my Sagem Morpho Form and/or Photo Identification. What should I do now?
  16. What is the refund policy?
  17. What is the PCN?

 

1. How do I schedule an appointment with Sagem Morpho?

The primary way is through the scheduling Web site http://www.bioapplicant.com/nj. Before you can schedule an appointment you must wait to receive the Sagem Morpho Form from the Division of Consumer Affairs. There is information on the Form that you will need in order to schedule.

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2. What if I don’t have a computer?

For applicants who do not have Web access, scheduling is available through the Sagem Morpho Call Center at the toll-free number (877) 503-5981. Sagem Morpho also provides a dedicated TYY Line at (800) 673-0353 which is only for hearing impaired applicants with a modem-equipped telephone. Additionally, Spanish-speaking operators are available upon request.

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3. What if I need to reschedule or cancel my appointment?

You may change/cancel your appointment through Sagem Morpho’s scheduling Web site http://www.bioapplicant.com/nj. From the main home page, select “Edit Transaction” and proceed by entering the Applicant ID number that was provided when you scheduled your appointment. You must obtain a new appointment and new Applicant ID number if you have missed your appointment date.

Rescheduling and cancellations are also available through the Call Center at (877) 503-5981.

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4. What are the requirements to use http://www.bioapplicant.com/nj?

The Applicant Fingerprint Scheduler site currently supports only Internet Explorer for Windows and is not accessible for Macintosh (Apple) systems. The site is best viewed with Microsoft Internet Explorer 5 and up. Additionally, cookies must be enabled or supported.

Additional requirements and information on how to use the Sagem Morpho Applicant Fingerprint Scheduler are listed at https://www.bioapplicant.com/NJ/asp/SiteReqs.asp

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5. What do I do if I lost my Sagem Morpho Form?

You will need to send a letter to:

Division of Consumer Affairs
Health Care Reporting Unit
Attn. Terri Goldberg
P.O. Box 46019
Newark, NJ 07101

Please include your full name, license number and telephone number along with your request. If you have made an appointment for fingerprinting please be sure to cancel it so you will receive your refund. The Sagem Morpho form is required and must be presented at the time of your appointment; otherwise, you will not be fingerprinted and will need to reschedule. Applicants who appear for their appointment and fail to present the Sagem Morpho Form are subject to a fourteen dollar ($14) no-show fee.

Please see “refund policy” at: https://www.bioapplicant.com/NJ/asp/policies.asp#Refund Policy

You will be responsible to make another appointment when you receive your new Sagem Morpho form.

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6. I have been fingerprinted for the Division of Consumer Affairs and have received a receipt. What is the next step?

Please retain your Sagem Morpho Form and receipt for your records as proof that you have been fingerprinted.

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7. What if I lost my receipt?

Unfortunately, no receipts will be provided by Sagem Morpho after the date of printing.

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8. What type of payment is acceptable for fingerprinting fees?

Check, credit cards and money orders are all acceptable forms of payment. Payment will be required at the time of scheduling for check and credit card payments. Visa and MasterCard are the only credit cards accepted.

Applicants scheduling through the Web scheduler are given specific instructions for money order payments and all directions must be followed before scheduling.

Payment by money order at the site will be accepted for applicants scheduling via the Call Center only. Money order payment must be indicated at the time of scheduling. No other form of payment will be accepted at the fingerprinting site.

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9. What if I do not have a credit card or checking account?

Sagem Morpho does accept money orders for fingerprinting fees. Payment instructions are relayed during the online scheduling process and must be completed before you will be able to schedule an appointment. Applicants scheduling via the Call Center will also be given the option to pay by money order and are also given specific instructions.

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10. What if I need an evening or Saturday appointment?

Sagem Morpho does offer evening and Saturday appointments at many of its sites throughout New Jersey , but these slots are subject to availability. Please refer to the site list located at https://www.bioapplicant.com/NJ/asp/contactInf.asp to check which sites offer these appointment options.

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11. What should I do if an appointment at the closest site is not available?

If the closest site to your home/employment is not available for the day/week you would prefer, you are given the option to select another site or another week when scheduling online. Call Center operators will also provide the next closest site and/or the next available appointment at your preferred Sagem Morpho site.

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12. How do I get directions to the Sagem Morpho fingerprint site(s)?

Once your appointment has been scheduled, directions are available online under “Contact Information” at the scheduling Web site http://www.bioapplicant.com/nj. Also, automated directions are available through the Call Center by selecting the option as directed .

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13. What do I do if there is a severe weather condition (hurricane, snow, state of emergency)?

In cases of severe weather, please contact the Sagem Morpho Call Center to be sure that the site where you are scheduled to appear will be open or to reschedule your appointment.

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14. What if I arrived late and the fingerprinting site was closed?

Applicants who arrive late and are not fingerprinted because the site has closed for the day must schedule a new appointment. A fee of $14 is charged to cover the cost of a scheduled appointment for applicants who do not cancel by noon on the business day prior to their scheduled appointment (Saturday noon for Monday appointments). The $14 fee also applies to applicants who are turned away from the fingerprinting sites due to their inability to present the proper ID as defined in box twenty six (26) (on the Universal Fingerprint form), or who fail to present the Universal Fingerprint Form. State and federal search fees will be refunded. State agencies are notified regarding applicants who fail to appear for their fingerprinting appointments.

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15. I forgot my Sagem Morpho and/or Photo Identification. What should I do now?

Applicants who are turned away from the fingerprinting sites due to their inability to present proper identification, or who fail to present the Sagem Morpho Fingerprint Form, must schedule a new appointment via the Call Center or Web scheduler.

If you do not have acceptable ID, please acquire it prior to scheduling your new appointment. Acceptable identification requirements are listed in box twenty six (26) of the Sagem Morpho Fingerprint Form.

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16. What is the refund policy?

Any applicant or licensee who cancels an appointment before noon , one (1) business day prior to the scheduled appointment, will receive a full refund.

For appointments rescheduled after noon, one (1) business day prior to the originally scheduled appointment, a processing fee of fourteen dollars ($14) will be charged to reschedule the appointment.

For more information, please see the Sagem Morpho Refund Policy at: http://www.bioapplicant.com/nj/asp/policies.asp

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17. What is the PCN?

The Process Control Number (PCN) is a confirmation/tracking number that is issued at the Sagem Morpho site after fingerprinting has been completed. This number is recorded on your Universal Form and is located on your receipt.

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