The state alleges that Brake-O-Rama also violated the Automotive Repair Regulations and the Advertising Regulations by:
Failing to provide consumers with signed copies of estimates and/or invoices;
Failing to conspicuously post the required notice of consumer rights;
Inducing consumers to authorize additional repairs by promising to perform repairs that they did not have the equipment to complete; and
Misrepresenting on the Brake-O-Rama web site and elsewhere, that Brake-O-Rama stores could perform certain automotive repairs.
The state is seeking restitution for affected customers of Brake-O-Rama, future compliance with all applicable laws and regulations, civil penalties and reimbursement of its investigative and legal costs.
“Consumers struggling with their budgets in these tough economic times turn to repair shops to keep their vehicles on the road. Rather than help consumers get more miles out of their cars and trucks, Brake-O-Rama essentially robbed consumers by making them pay for services not provided,” said David Szuchman, Consumer Affairs Director.
State investigators in June, July and August inspected the company’s 13 shops, which are located at:
460 Brick Blvd. Brick, New Jersey 08723
240 Paterson Plank Road Carlstadt, New Jersey 07072
450 N. Broad Street Elizabeth, New Jersey 07207
1223 Ringwood Avenue Haskell, New Jersey 07420
1693 Route 37 East Island Heights, New Jersey 08732
2374 Kennedy Blvd. Jersey City, New Jersey 07304
495 St. George Ave. Linden, New Jersey 07203
Route 46 and West Lodi, New Jersey 07644
234 Scotland Rd. Orange, New Jersey 07050
475 Smith Street Perth Amboy, New Jersey 08862
260 Franklin Avenue Ridgewood, New Jersey 07450
307 S. Whitehorse Pike Stratford, New Jersey 08084
6100 Kennedy Blvd. West New York, New Jersey 07093
The temporary restraints ordered by Judge Malone, which Brake-O-Rama did not object
to, prevent the company from:
- Engaging in any acts or practices that violate the Consumer Fraud Act, the Automotive Repair Regulations and the Advertising Regulations;
Engaging in the advertisement and/or sale of automotive repair services including wheel alignments, transmission flushes, power steering flushes and coolant flushes, which Brake-O-Rama is unable to provide;
Engaging in the advertisement and/or sale of state vehicle inspection services which Brake-O-Rama is not licensed to provide;
Destroying, concealing, altering, transferring, disposing of or removing in an manner any books or records related to the advertisement and/or sale of automotive repair services; and
Failing to make and/or keep any books or records related to the advertisement and/or sale of automotive repair services.
Consumers can file complaints with the Division on its Web site at http://www.nj.gov/oag/ca/ocp/ocpform.htm or by calling 1-800-242-5846 (toll-free within N.J.) or 973-504-6200.
Deputy Attorney General Jeffrey Koziar of the Consumer Fraud Prosecution Section is representing the state in this action. Investigator Michael Bruch led the investigation on behalf of the Division.