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For Immediate Release:  
For Further Information:
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March 19, 2009  

David Wald
609-292-4791

Office of The Attorney General
- Anne Milgram, Attorney General

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Random Ticket Selection for Springsteen Concert Tickets Scheduled for March 31
Drawing part of Ticketmaster settlement to resolve complaints about online ticket sales for Springsteen concerts in the Meadowlands in May

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Trenton, NJ -- Attorney General Anne Milgram and Division of Consumer Affairs Director David Szuchman announced today that a random drawing for tickets to see one of two Bruce Springsteen and the E Street Band concerts in the Meadowlands in May will be held March 31 for consumers who filed complaints with the consumer affairs division in February about Ticketmaster’s on-line sale of tickets to the concerts.

The random ticket drawing is part of a settlement with Ticketmaster to resolve more than two thousand complaints filed by consumers seeking to purchase tickets to the Springsteen concerts.

The settlement created a random drawing for consumers who filed complaints against Ticketmaster with the Division of Consumer Affairs as of Tuesday, February 17, to purchase two tickets each to one of the two concerts scheduled for May 21 and May 23 at the Izod Center. A total of 2,000 tickets – 1,000 for each concert – are available for the two concerts.

The agreement also mandated reforms to Ticketmaster’s business practices.

Those consumers who filed complaints but are not chosen in the March 31 random drawing for the opportunity to purchase tickets to the May concerts will be given a $100 Ticketmaster gift certificate and will be given the opportunity to purchase two tickets to a future Springsteen concert in New Jersey prior to a general ticket sale.

The New Jersey Sports and Exposition Authority will conduct the random ticket selection with a representative from the accounting firm Deloitte & Touche on hand to observe the selection process.

The Division of Consumer Affairs submitted 1,861 names to the sports authority for the random ticket selection process after carefully sorting through all its more than 2,200 complaints and removing from the drawing consumers who already had obtained tickets. Consumers will be randomly selected and randomly matched with a pair of tickets to either the May 21 or May 23 concert. Consumers may not pre-select a concert date.

Once the random ticket selection is completed, the selected consumers will be notified by mail and sent a credit card authorization form for the tickets. The forms will be mailed on or about April 3. Forms must be received back by the Sports Authority no later than 5 p.m. April 16. Tickets will be either $98 or $68 per ticket, with no Ticketmaster fee charged. Tickets may only be picked up the night of the concert at the Izod Center box office. Consumers will have to submit a photo ID and the credit card used to purchase the tickets.

“This moves the process forward in resolving the complaints of thousands of Springsteen fans who were tripped up by Ticketmaster’s website when tickets first went on sale, and found that the only tickets available were on a re-selling website at a significantly higher cost,” said Attorney General Milgram.

“The random drawing is possible because of the cooperation of the New Jersey Sports and Exposition Authority in making tickets available,’’ added Consumer Affairs Director Szuchman.

An investigation by the Attorney General and the Division of Consumer Affairs into Ticketmaster’s sales practices began with the immediate uproar over the sale of Springsteen tickets when they were made available for sale on Feb. 2. Consumers complained that sales were blocked on the Ticketmaster website and they were re-directed to the ticket re-selling website called TicketsNow.com -- a Ticketmaster subsidiary -- where tickets were available at substantially higher prices.

The state signed an Assurance of Voluntary Compliance with Ticketmaster on Feb. 23 that placed a wall between Ticketmaster and TicketsNow.com for at least a year for all shows and entertainment events Ticketmaster handles. After the conclusion of the year, Ticketmaster will need prior approval from the Attorney General for any links between its “No Tickets Found” Internet page to its TicketsNow re-sale website.

Ticketmaster also agreed not to engage in paid Internet search advertising that would lead consumers searching for “Ticketmaster” on Internet search engines to its TicketsNow re-sale site. In addition, Ticketmaster confirmed and agreed that all tickets it receives for sale to the general public will be sold on its primary market website. Ticketmaster also agreed not to allow the sale or offer of sale of any tickets on the TicketsNow.com re-selling website until the initial sale begins on its primary website.

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