Home > Reports > Office of the Ombudsman for the Institutionalized Elderly
Office of the Ombudsman for the Institutionalized Elderly
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Statistic
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Federal Fiscal
Year 2000
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Federal Fiscal
Year 2001
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Federal Fiscal
Year 2002
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Federal Fiscal
Year 2003
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Cases Opened*
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3310
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3993
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4039
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3358
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Complaints Received*
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5897
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6904
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8500
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5413
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Complaints Verified
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3922
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4701
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6498
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3301
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Verification Rate
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66%
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68%
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65%
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61%
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* Each case that we open with respect to an individual nursing home resident may include several different categories of complaint. Some cases are more complex than others. Therefore, we provide both the number of individual cases that are opened and closed in the relevant time period, as well as the number of specific complaints we receive and verify.
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Complaints Received 10-01-00 to 09-30-01
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Abuse (Physical, mental, verbal, sexual)
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1103
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Access to Information
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68
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Activities, Social Services
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39
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Admission, transfer, discharge, eviction
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99
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Billing, personal funds, property
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157
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Dietary
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169
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Environment, Physical plant
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161
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Exploitation / abuse by family / others
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388
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Neglect, Care Issues
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2298
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Policies, procedures, records
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253
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Rehabilitation, assistive devises
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112
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Resident Rights
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372
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Restraints
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40
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Staffing
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118
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