Statistic

 

Federal Fiscal
Year 2000

Federal Fiscal
Year 2001

Federal Fiscal
Year 2002

Federal Fiscal
Year 2003

Cases Opened*

3310

3993

4039

3358

Complaints Received*

5897

6904

8500

5413

Complaints Verified

3922

4701

6498

3301

Verification Rate

66%

68%

65%

61%

* Each case that we open with respect to an individual nursing home resident may include several different categories of complaint. Some cases are more complex than others. Therefore, we provide both the number of individual cases that are opened and closed in the relevant time period, as well as the number of specific complaints we receive and verify.

 

Complaints Received 10-01-00 to 09-30-01

Abuse (Physical, mental, verbal, sexual)

1103

Access to Information

68

Activities, Social Services

39

Admission, transfer, discharge, eviction

99

Billing, personal funds, property

157

Dietary

169

Environment, Physical plant

161

Exploitation / abuse by family / others

388

Neglect, Care Issues

2298

Policies, procedures, records

253

Rehabilitation, assistive devises

112

Resident Rights

372

Restraints

40

Staffing

118