AccessDMV Enables New Jersey
To Register Vehicles Via Internet, Telephone
Transportation Commissioner James Weinstein today announced that a survey of New Jersey’s new motor vehicle registration system, which allows Garden State residents to renew registrations for their automobiles, motorcycles, pleasure boats and trailers on-line or by phone, found that 99 percent gave the system a favorable rating.
AccessDMV offers motorists around-the-clock ability to renew their registrations at no additional cost. The initiative is the product of a public-private partnership between the State of New Jersey and IBM, which developed the system software and is delivering supporting hardware, technical services and system monitoring for both the Internet and voice telephone response system.
From February through March, the system was used on a pilot basis and has been available to the general public since April. During that three-month period, 11,163 motorists renewed their vehicle registrations over the Internet and 3,631 renewed via telephone. Ninety-nine percent of approximately 8,000 users surveyed after completing their transaction gave the system a favorable rating.
"During the test period, users have responded very positively to the system. People commented that AccessDMV is very user friendly and that it was easy and convenient," Weinstein said. "AccessDMV typifies the kind of service we want to deliver to motor vehicle customers now, and in the future."
"Inserts with information about AccessDMV have been sent with registration renewal forms for motorists who must renew in June and July, but there are approximately 440,000 motorists who must renew registrations in May. We want motorists to know this is a service that they can take full advantage of now," Weinstein added.
AccessDMV is available over the Internet at www.accessdmv.com or by telephone at 1-877-DMV-NJ4U (368-6548) 24 hours a day, seven days a week.
There are no additional costs for using AccessDMV and residents will be able to use credit cards to pay registration fees. The system will accept Master Card, Visa, American Express and Discover cards.
Wendy Rayner, the state’s Chief Information Officer, emphasized that AccessDMV transactions are safe and secure. "Confidential information, including credit card numbers, are protected by IBM’s advanced security technologies. In addition, security procedures are regularly checked and double-checked by State and IBM’s security experts. The State will conduct unannounced audits of every checkpoint up to 50 times a year and will provide rigorous inspections of technology, procedures, training and personnel," Rayner added.
"The Internet Age is changing the way governments interact with their constituents. Internet and Web use has reached critical mass and consumers ar demanding that services be delivered in new ways. IBM is pround to be part of the digital transformation process," said Marianne Cooper, Vice-President IBM State and Local Government.
When renewing registrations, residents must have their registration renewal form, their Social Security number, their insurance identification card, and a credit card. Renewal transactions are updated immediately. Registration materials will be sent by mail within five days.
"AccessDMV demonstrates how we are using the latest technologies to deliver government services to our residents. AccessDMV provides motorists with yet another option for registering their vehicles, one in which they can accomplish right from the comfort of their own homes," said C. Richard Kamin, Director of the Division of Motor Vehicles.
In addition to renewing vehicle registrations, New Jersey residents can use AccessDMV on the Internet to change their mailing address and order special interest license plates, such as "Shore to Please" and "Animal Friendly" plates.
IBM has successfully implemented motor vehicle document renewal systems in Arizona, Arkansas, and Louisiana. These systems have proven to be highly reliable and have generated overwhelmingly positive feedback from motorists in those states.