MVS Wayne Regional Service Center
adjusts hours to better serve customers
Transportation Commissioner Jamie Fox announced today that NJ Motor Vehicle Service’s Wayne Regional Service Center is adjusting its business hours to help reduce daily backlogs that have become a constant source of frustration for customers.
“I will have the Division of Motor Vehicles do whatever it takes to provide the best level of service for our customers,” Fox said. “We are taking bold steps to deal with serious problems throughout the DMV’s entire agency and regional service center system. DMV will not be fixed overnight, but we can make headway with even the smallest change for the better.”
Fox said that the “Fix DMV Commission,” created by Governor James E. McGreevey in April, will be holding a public hearing later this month then making recommendations to shape the future of DMV. While that is happening the DMV will be implementing short-term goals to improve customer service and security.
Beginning Monday, July 15, the new hours at the Wayne Regional Service Center will be from 8 a.m. to 4:30 p.m. on Monday, Tuesday, Thursday and Friday; and from 8 a.m. to 7:30 p.m. on Wednesday. Previously, the hours were from 7:30 a.m. to 8:30 p.m., which required a split shift of personnel that did not allow for maximum coverage during all hours of operation. The new hours will provide the maximum coverage.
DMV Director Diane Legreide said the new schedule is part of one-year pilot project to evaluate customer service improvements. The Wayne service center is adjusting its business hours to allow the maximum number of employees to be working at any given time during the day. Legreide explained that under the old schedule customer service would bottleneck in the morning creating excessive waiting times and overcrowding inside the service center and outside the parking lot.
“By adjusting the hours we can have more employees available to serve customers, especially during peak hours and prevent all the aggravation and frustration that occurs when customers have to wait around for long periods of time,” Legreide added, noting that the adjusted service center hours conform with the on-site motor vehicle agency and driver testing center.