Welcome to Open Enrollment!

Do you need to make changes to your health benefits coverage? Whatever your open enrollment needs, we have it all right here. Use the links in the blue bar above to guide you to your destination. From there, you can find what you need to review your plan choices, calculate your costs, and get an application.

Open Enrollment for Plan Year 2018 will begin on October 2, 2017. Applications must be received by your employer by October 31, 2017.

Note: Retirees don’t have an open enrollment period. You can make changes at any time, as long as you’ve been with a plan for at least a year. Retirees – find information for plan year 2018.

Contact Information

Mailing Address

P.O. Box 295
Trenton, NJ 08625-0295

Call Center

(609) 292-7524

Hours: 7:00 a.m. - 4:30 p.m. Monday through Friday (except State holidays)

Hours extended to 6:45 p.m. on Thursdays through December 31

If you require the services of a relay operator, please dial 711 and provide the operator with the following phone number: (609) 292-6683. You will then be connected to a Client Services phone representative for assistance.


Send your Questions by email

Physical Address

50 West State Street
One State Street Square
Trenton, NJ 08608

Counseling Interview Hours

8:00 a.m. - 4:00 p.m. Monday – Friday (except State holidays)

Please note: the last interviews are taken at 3:30 p.m.

Make an Interview Appointment

Automated Information System: (609) 777-1777

Personal account information 24 hours a day - 7 days a week

Plan Contacts

Medical Plan Contacts

NJ Direct and Horizon Plans (Horizon BCBSNJ website)

  • Horizon member services: 1-800-414-SHBP (1-800-414-7427)

Aetna Plans (Aetna website)

  • Aetna Member Services: 1-877-STATE NJ (1-877-782-8365)
  • Aetna Medicare Plan (HMO): 1-866-234-3129 (for retirees enrolled in Medicare)

Pharmacy Benefits

Managed by OptumRx. Members will receive more information directly from OptumRx including a welcome letter and OptumRx ID cards to be mailed to member home addresses.

Member Services Phone: 1-844-368-8740

Medicare Retirees: 1-844-368-8765

Dental Plan Contacts

Cigna Dental Health, Inc. website

  • Member Services Phone: 1-800-564-7642

Healthplex (International Healthcare Services) website

  • Member Services Phone: 1-800-468-0600

Horizon Dental Choice website

  • Member Services Phone: 1-800-433-6825

Aetna DPO website

  • Member Services Phone: 1-800-843-3661

Metlife website

  • Member Services Phone: 1-866-880-2984

Dental Expense Plan website

  • Member Services Phone: 1-877-782-8365 (1-877-STATENJ)