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New Jersey COVID-19 Resources
For resources and updates about New Jersey’s response to COVID-19, visit the COVID-19 Information Hub. New Jersey also has a COVID-19 Hotline staffed by trained healthcare professionals who are standing by to answer your questions, 24 hours a day/ 7 days a week:

  • Visit
  • Call: 2-1-1
  • Call toll-free: 1-800-962-1253
  • Text: NJCOVID to 898-211


Utility Company Issues
If you’re experiencing a utility service shutoff or have another issue with your utility, contact the company first. If your utility company doesn’t resolve your issue, contact our Customer Assistance team by filling out this online formYou can also call our Customer Assistance hotline at (800) 624-0241. You will be prompted to leave a voicemail, and a member of our Customer Assistance team will return your call.


Utility Bill Financial Assistance
For help paying your utility bills during this difficult time, we have many program options. Click here to learn more.


Food Assistance
We encourage residents who need food assistance to apply for the NJ Supplemental Nutrition Assistance Program (NJ SNAP) online at Details on enhanced NJ SNAP benefits during the COVID-19 crisis can be found at this link


More information on food assistance can be found on the New Jersey COVID-19 Information Hub


NJBPU and Utilities Respond to COVID-19
Due to the coronavirus pandemic, all New Jersey Internet providers and gas, electric, phone, and water utilities have suspended service shutoffs. Many New Jersey utilities also closed walk-in payments centers to support social distancing, while offering alternative payment options. Find out details by contacting your utility company.


NJBPU also took several actions to issue guidance to the utility companies during the State of Emergency and Public Health Emergency:

  • On March 19, the Board waived all filing fees and declared that e-filing will replace paper filing for materials submitted to NJBPU.
  • On May 1 the Board said that solar construction may continue during the COVID-19 statewide response.
  • On May 20 the Board lifted COVID-19 restrictions it had previously put in place on March 19 for non-essential construction, allowing utilities and clean energy workers to get back on the job while following guidelines laid out in Governor Murphy’s Executive Order #142.


NJBPU Agency & Staff During COVID-19
As of March 17, 2020, NJBPU staff are working remotely due to the COVID-19 statewide response, and are regularly checking email and voicemails to continue the agency’s daily operations during this time.


To receive email updates from NJBPU, sign up here. You can also follow us on social media:




Utility Scam Awareness
Be on the lookout for scammers posing as government officials or utility representatives and threatening service interruptions during this crisis. When in doubt, call your utility company or NJBPU’s Customer Assistance team to report any suspicious activity.


2020 NJ Clean Energy Conference
On March 11, NJBPU postponed the NJ Clean Energy Conference originally scheduled for April 6-7, 2020, as the health and safety of our attendees is our top priority. We plan to reschedule the conference and appreciate your patience as we confirm and communicate updated details. Check back regularly to the conference website or sign up for email updates.