Translator Disclaimers
NJBPU and Utilities Respond to COVID-19
On June 14, Governor Murphy announced that the moratorium on utility service shutoffs will end as of July 1, 2021. The Governor's Executive Order establishes a six-month grace period in which no residential customer will face disconnection of their gas, electric, or water services before the end of the grace period on December 31, 2021. Additionally, households with school-aged children using residential internet service for educational purposes will also be protected from disconnection.


For FAQs on the end of the moratorium and the six-month grace period, click here.


Customers should make payments toward their utility bills if they can. Customers who need payment assistance should contact their utility as soon as possible to ask about Deferred Payment Agreements (DPAs), and to learn what other assistance is available. They should also check our “Assistance Programs” page for information about assistance programs or use the DCAid online screening tool to apply for financial assistance from the State of New Jersey. 


For additional FAQs about NJBPU's processes during the COVID-19 statewide response, click here.


NJBPU took several other actions to issue guidance to the utility companies during the State of Emergency and Public Health Emergency, including:


Public Utility Arrearages

Electric and Gas Arrearages Summary as of February, 2023 (PDF)

Water and Sewer Arrearages Summary as of February, 2023 (PDF)  

P.L. 2022 c. 107 - January and February 2023 Raw Data, (ZIP)

COVID 19 Energy and Water September - December 2022 Raw Data, (ZIP)



In addition, 2020 collection reports for the individual Electric Distribution Companies (EDC) and Gas Distribution Companies (GDC) are available via NJBPU's Public Document Search tool.


Utility Company Issues
If you’re experiencing a utility service shutoff or have another issue with your utility, contact the company first. If your utility company doesn’t resolve your issue, contact our Customer Assistance team by filling out this online formYou can also call (800) 624-0241. You will be prompted to leave a voicemail, and a member of our Customer Assistance team will return your call.


Food Assistance
Residents who need food assistance can apply for the NJ Supplemental Nutrition Assistance Program (NJ SNAP) online at Details on enhanced NJ SNAP benefits during the COVID-19 crisis can be found here, and more information is on the New Jersey COVID-19 Information Hub


Utility Scam Awareness
Instances of fraud spike during a crisis, but you can protect yourself. Be on the lookout for scammers posing as government officials or utility representatives and threatening service interruptions. When in doubt, call your utility company or NJBPU’s Customer Assistance team to report any suspicious activity.


New Jersey COVID-19 Resources
Download New Jersey's COVID Alert NJ exposure notification app, a free and secure mobile app that anonymously alerts users if they have been in close contact with someone who has tested positive for COVID-19. Add your phone to the fight. Help protect yourself and your family while ensuring your privacy.


For resources and updates about New Jersey’s response to COVID-19, visit the COVID-19 Information Hub.


New Jersey also has a COVID-19 Hotline staffed by trained healthcare professionals who are standing by to answer your questions, 24 hours a day/ 7 days a week:

  • Visit
  • Call: 2-1-1
  • Call toll-free: 1-800-962-1253
  • Text: NJCOVID to 898-211


NJBPU Agency Staff During COVID-19
As of March 17, 2020, NJBPU staff are working remotely due to the COVID-19 statewide response, and are regularly checking email and voicemails to continue the agency’s daily operations during this time.


To receive email updates from NJBPU, sign up here. You can also follow us on social media:




2020 NJ Clean Energy Conference
On March 11, NJBPU postponed the NJ Clean Energy Conference originally scheduled for April 6-7, 2020, as the health and safety of our attendees is our top priority. We plan to reschedule the conference and appreciate your patience as we confirm and communicate updated details. Check back regularly to the conference website or sign up for email updates.