Emergency Response & Preparedness
Emergency Contact Management System (ECMS)
- Any incident impacting, or having the potential to impact, water quality, or causing a loss of pressure:
- Must be reported within 6 hours to the NJDEP hotline at 1-877-WARN DEP (1-877-927-6337). (N.J.A.C. 7:10-2.4(b))
- A follow up call should be made to the Bureau of Water System Engineering during business hours at 609-292-2957.
- Submit the appropriate supporting form electronically to the Division's emergency email address (firstname.lastname@example.org) as soon as possible.
- Water Supply Emergency Incident Report: (pdf | word) Use for localized incidents involving a loss of positive pressure and/or an adverse effect on the quality of delivered water.
- Water Supply Damage Assessment Report: (pdf | word) Use for reporting emergency incidents involving extensive damage to a critical facility and/or damage to a large portion of the system's infrastructure/facilities (i.e. hurricane damage).
Best Management Practices
Water Main Break (WMB) Resources
Water Use Advisory Information
- Boil Water Advisory: Advises customers to boil the water before drinking, cooking, and other potable water uses due to the potential for the water supply to be contaminated with disease-causing microorganisms.
- Do Not Drink Advisory: Advises customers not to use the water supply for potable purposes and only advocates its use for sanitary and fire-fighting needs.
- Do Not Use Advisory: Advises customers not to use the water supply for any purpose, including sanitary and fire-fighting needs.
- Guidance & Templates
Severe Weather Resources
Resiliency & Emergency Response Plan (ERP) Resources
- Other NJDEP Resources
Effective February 2017, the NJ Water Agency Response Network (NJWARN) has been dissolved.
For local emergency incidents, water systems are encouraged to establish and strengthen mutual aid agreements with your neighboring systems or systems of similar size to support potential resource needs. For large scale events, the local, county, State OEM structure is the established pathway for resource needs. The OEM process allows for water and wastewater system requests for resources to be elevated from local level to the State OEM. This process is well supported. Any resource needs outside of State availability can be elevated by the State OEM to the Emergency Management Assistance Compact (EMAC is the nation’s state to state mutual aid system) and/or the Federal Emergency Management Agency (FEMA), as needed. It is important that you familiarize yourself with the local and county OEM coordinators and understand their expectations and procedures for processing your resource needs. A listing of OEM county coordinators is available at: http://ready.nj.gov/about-us/county-coordinators.shtml