LogistiCare became the state’s medical transportation broker in July 2009 and is now responsible for arranging through its provider network: upper-mode non-emergent Mobility Assistance Vehicles (MAVs), Ambulance service and lower-mode, livery service for Medicaid recipients in all counties.
Staff at the Division of Medical Assistance and Health Services (DMAHS) understands the critical role of transportation for its clients that require regular physician visits for chronic illnesses. Therefore, LogistiCare’s transport schedules are closely monitored to ensure that the needs of clients are properly managed.
It is important that LogistiCare be made aware if clients or physicians are encountering problems with a specific transportation provider. This will allow their quality assurance staff to resolve the situation.
If a network provider consistently does not meet the requirements of safe and reliable transportation services, DMAHS will work with LogistiCare to find an appropriate alternative.
For transportation reservations, call 1-866-527-9933
If your ride is late or doesn’t show, call ‘Where’s my Ride?’
at 1-866-527-9934
To file a complaint about your transportation provider with LogistiCare, call 1-866-333-1735.
Download a LogistiCare brochure in English or Spanish.
LogistiCare’s website.
Download a flyer with LogistiCare’s contact information in English or Spanish.
NEW: The Transportation Broker Service draft Request for Proposal (RFP) has been posted to the Treasury Department's Division of Purchase and Property Special Notice website. The Notice and draft RFP are available on: http://www.nj.gov/treasury/purchase/notices/070914a.shtml. All comments on the draft RFP are due by 5:00 PM, Friday, August 8, 2014.
