NJ Office of The Attorney General - Department of Law & Public Safety

Sears Auto Center Settlement

Are You Entitled to A Refund?

Includes Refunds For Consumers

Attorney General Harvey announced a settlement on March 17 under which Sears Roebuck and Co. will pay more than $625,000 – including approximately $125,000 in restitution to thousands of New Jersey consumers – to settle allegations that its auto centers defrauded customers in the sale of four-wheel alignment service.

Sears will pay $125,440 to 12,544 consumers – $10 each – who purchased four-wheel alignments from Sears between Jan. 1, 1997 and Oct. 1, 2000. The State alleged they should have been charged only for two-wheel alignment, because rear-wheel adjustments were not possible on their vehicles. The $10 payments represent the price difference between four-wheel and two-wheel alignment.

Sears will pay $10 to additional consumers who, within one year, come forward with proof (in the form of a receipt or invoice) that they purchased four-wheel alignments from Sears between Jan. 1, 1997 and Oct. 1, 2000 for their vehicle where adjustments to the rear wheels were not possible or where rear adjustments were possible only with the addition of aftermarket kits/parts that were not installed by Sears at the time the alignment was performed. Such consumers should contact the Division of Consumer Affairs' Consumer Service Center at 1-800-242-5846 or 973-504-6200 (if calling from outside the State of New Jersey).

>> See Related Press Release

*Requirements*
	Purchase of a four-wheel alignment from Sears between 1/1/97 and 10/1/2000
	Invoice from Sears as proof of purchase

*If So, Here's How:*
	Download the Division of Consumer Affairs Complaint Form ( 22k PDF) free PDF plugin
	Fill out the form, attach a copy of your Sears invoice and mail to P.O. Box 45025, Newark, New Jersey 07101.
	Or
	Contact the Division of Consumer Affairs' Consumer Service Center at 1-800-242-5846 or 973-504-6200 (if calling from outside the State of New Jersey).