Department of Military and Veterans Affairs

Family Programs Office

Family Assistance Centers

One Call Does It All

Family Assistance Centers are located around the state to serve the needs of Servicemembers and their families. Whether pre-, during or post-deployment, these centers offer information and referral services to all service member and their families regardless of their branch of service or duty status.  For more information, contact the local Family Assistance Center.


Essential Services

ID Cards/DEERS Information & Referrals

Shall provide information, referral and follow-up services including but not limited to providing information on ID card eligibility, DEERs RAPIDs processing center locations, and assisting with scheduling DEERs appointments. 

Financial Information

Shall provide information, referral and follow-up services including but not limited to providing information about military pay and benefits, information on loans and grants programs, budget classes, and emergency financial assistance. 

Benefits & Entitlements

This service provides information on benefits and entitlements for military service members and their families, commissary exchange privileges, discount ticket sales and free weekend retreats. 

Tricare

Shall provide information, referral and follow-up services including but not limited to information about health benefits and programs, medical and dental applications, local participating providers, information on processing TRICARE claims. 

Exceptional Family Member Program

Shall provide information, referral and follow-up services including but not limited to providing the DA 7415 to determine EFMP eligibility, online or on-site EFMP overview and training, process for enrollment, and answering frequently asked questions.  

Legal Resources

Shall provide information, referral and follow-up services including but not limited to providing information about Powers' of Attorney, information on Employer Support of the Guard and Reserve (ESGR), information about the Service Members Civil Relief Act (SCRA), information about Wills.

Emergency Family Assistance Center

In the event of a local or national emergency the FAC will be available to receive calls for assistance as well as record any changed in location or telephone numbers in the event of an evacuation, thus making it easier for a deployed service member to contact his/her family.

Community Information and Outreach

Shall provide information, referral and follow-up services including but not limited to providing information regarding networks of local, regional, and national community programs, organizations, and businesses who are available to provide support and services to FAC customers (i.e.: providing child care information and resources and education grants and benefits).

Crisis Intervention

Shall provide information, referral and follow-up services including but not limited to providing information for and provide assistance to Domestic Abuse Support Services/Reporting, Child Abuse and Neglect Services/Reporting, Danger to Self-Response Services, Danger to Others Response Services, Abuse and Neglect of a Vulnerable Adult Response services. Crisis may be personal, social, financial, emotional or medical in nature.

Last Updated: 10/16/2020
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