In accordance with N.J.A.C. 13:69O-1.2r, a DISPUTE is an "unresolvable complaint after all reasonable means have been exhausted by the casino license permit holder."
All Internet Dispute Forms filed with the Division must be accompanied with a copy of the original complaint filed with the casino license permit holder and the response which led to the filing of the dispute form.
The New Jersey Division of Gaming Enforcement requires all operators to have effective systems in place for receiving, recording, managing and investigating Internet gaming customer complaints.
You must first file a complaint directly with the casino following the procedure identified on their website.
ALL complaints must be filed and a response received from the casino license permit holder BEFORE AN INTERNET DISPUTE FORM IS FILED WITH THE DIVISION.
Internet Gaming Dispute Form
If you have questions on how to handle your Internet gaming complaint, please contact the Division of Gaming at (609) 984-0909 or e-mail firstname.lastname@example.org.