New Jersey Statewide Navigation Bar
NJ Office of the Attorney General Home
L&PS home page contact us news headlines about us frequently asked questions library employment opportunities available grants proposed regulations
For Immediate Release:  
For Further Information Contact:
March 20, 2006

Office of The Attorney General
- Zulima V. Farber, Attorney General
Division of Consumer Affairs
- Kimberly Ricketts, Director


Kara Wood


Terminix Agrees to Pay Penalty and Resolve Consumer Complaints Under Settlement with Attorney General and Consumer Affairs

NEWARK – The Terminix International Company, L.P. (“Terminix”) has agreed to pay New Jersey $81,900, reform its business practices and resolve consumer complaints under a settlement stemming from a Division of Consumer Affairs investigation, Attorney General Zulima V. Farber and Consumer Affairs Director Kimberly Ricketts announced.

Terminix agreed, among other things, to change the wording in its contracts about the company’s obligation to repair damage from termites after service has been performed.

“Consumers deserve clear and concise disclosure of all terms and conditions before signing a contract,” Attorney General Farber said. “This settlement provides for resolution of pending complaints, and requires reforms from the company to protect future customers.”

Consumer Affairs has identified 31 consumers who filed complaints against terminix. Under the settlement, the company must work with each complainant to resolve the pending complaints, with each complainant having the option to submit the matter to binding arbitration if the company’s offer is not accepted. terminix also agreed to report to the state on how it resolves future consumer complaints received by Consumer Affairs and referred to the company during the next 12 months.

“We’ve worked the bugs out of terminix’s business practices so consumers get the termite control services they expect,” said Consumer Affairs Director Ricketts.

As part of the settlement, terminix also agreed to:

  • Honor all consumer requests for cancellation of a contract no later than 72 hours after receiving a cancellation request;
  • Provide a refund no later than 30 days after telling a consumer that a refund is owed;
  • Honor the terms of any warranty; and
  • Respond to a consumer’s telephone call, email or letter no later than 72 hours after receipt.

Deputy Attorney General Nicholas Armstrong represented the state in this matter.

# # #

bottom navigation graphic
departmental: oag home | contact us | news | about us | faqs | library | employment | divisions, programs and units | services from a-z
statewide: njhome | my new jersey | people | business | government | departments | search
Copyright State of New Jersey


New Jersey Home My New Jersey People Business Government Departments New Jersey Home Contact Us Privacy Notice Legal Statement more news More Highlights