As a result of the New-Jersey-led investigation, Toyota has agreed to pay a total of $29 million to 29 states and one U.S. territory, and to make changes in both its corporate culture and corporate chain of command designed to help avoid such situations in the future.

A Complaint filed today along with a Final Consent Judgment documenting the settlement alleges that Toyota engaged in unfair and deceptive practices by failing to report a known safety issue– namely a tendency of certain Toyota and Lexus models to accelerate unexpectedly.

Lead state New Jersey, as well as other states involved in the multi-state investigation, determined that poor communication between Toyota’s corporate nerve center in Japan and Toyota’s operations in the United States was partially responsible for Toyota’s failure to report the safety problem in a timely manner. 

“This is an important settlement, not only because of the dollars, but because the terms are designed to help make Toyota more accountable, responsive and vigilant  regarding vehicle safety issues,” said Attorney General Chiesa.

 “Going forward,” Chiesa said, “the corporate changes to which Toyota has committed should go a long way toward averting similar problems in the future, and the requirement that safety-related advertising claims be supported by sound engineering data  will provide an added layer of consumer protection.”

 As part of the settlement, Toyota has agreed to significantly change the safety culture within the company’s stateside operations. Toyota will ensure that officials and officers of its U.S. operations have timely access to information, as well as the authority to fully participate in all decisions affecting the safe operation of Toyota vehicles advertised and sold in this country.  The requested changes are also expected to improve safety-related communications between Toyota’s holdings in the U.S. and Toyota’s other global holdings. 

In addition to the corporate changes to which Toyota has agreed, the company is restricted under the settlement from promoting the safety of its vehicles without sound engineering data to support such claims.

“This settlement is the culmination of a successful multi-state effort, led by New Jersey, to address serious safety issues,” said Division of Law Director Christopher S. Porrino. “Working together, the participating states held Toyota accountable by requiring that the company pay significant penalties, provide restitution to aggrieved customers, and adopt important governance reforms aimed at improving safety on our roads.”

Under terms of the settlement, Toyota is:

• Prohibited from reselling a vehicle it reacquired with alleged safety defects without informing the buyer about the alleged defects and certifying that the reacquired vehicle has been fixed.

• Prohibited from misrepresenting the purpose of an inspection or repair when directing consumers to bring their vehicles to a dealership for inspection or repair.

• Required to exclude from its “Toyota Certified Used Vehicles” or “Lexus Certified Pre-Owned Vehicles” categories any vehicle acquired through “lemon law” proceedings or voluntarily repurchased by Toyota to ensure customer satisfaction.

In addition to New Jersey, lead states in the Toyota investigation included Connecticut, Florida, Louisiana, Michigan, Nevada, Ohio, South Carolina and Washington.

Deputy Attorneys General Jeffrey Koziar, Alina Wells and Jah-Juin Ho of the Consumer Fraud Prosecution Section within the Division of Law represented the State in the Toyota matter. Investigator Todd Applegate of the Lemon Law Unit assisted with the investigation.

####