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  • COVID-19 Information
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Division of Pensions & Benefits

Important COVID-19 Information

COVID-19 Related Closures
To safeguard public health and help mitigate the spread of COVID-19, the Division of Pensions & Benefits has temporarily suspended all non-essential services including reception desk service and in-person counseling at our Trenton offices.

Our counseling staff now offers a limited schedule of online video-based personal counseling appointments for members of the PERS, TPAF, PFRS, SPRS, and DCRP.  Make an appointment online. If no appointments are available, be sure to check back as new appointments are opened on a regular basis.

The Division's in-person seminars and training are also suspended. A schedule of member webinars and online employer training is available.

We apologize for any inconvenience this may pose and ask for your continued patience as we navigate this unprecedented situation. Please also check back for updates and announcements.

Essential and Continuing Services
During the COVID-19 public health emergency, the Division of Pensions & Benefits is continuing essential payroll, pension, and health benefit operational services; however, certain services may be available on a limited basis.

Our Call Center, 609-292-7524, is operating 8:00 a.m. to 4:00 p.m. Monday and Friday, with extended hours 8:00 a.m. to 7:00 p.m. Tuesday, Wednesday, and Thursday, and 8:00 a.m. to 12:00 p.m. on Saturday (closed on State Holidays). Callers should expect extended wait times due to limited staff.

Members or employers may contact the Division by email. Due to high volume and the complex nature of email inquiries, response times can vary from seven to ten working days.

Member services remain available on our website and through the Member Benefits Online System (MBOS).

For help with MBOS logon or passwords, contact the MyNewJersey help desk, or see the MBOS instructions in our video gallery below.

Additional COVID-19 Related Information
SHBP and SEHBP Members should see our COVID-19 Resource Page, designed to address the COVID-19 Pandemic. Members may also pre-register for the COVID-19 vaccine.


Related Videos - to see more videos, please refer to our video library

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Last Updated: Monday, 07/19/21