Request for Bids, Telephone Answering Service

RFP Number: DCS052017  Department: Division of Codes and Standards 
Related Links: RFP.FY18.DCS052017, Scope_of_Services.FY18.DCS052017, PriceSheet.FY18.DCS052017, Pricing_Structure.FY18.DCS052017, NJ W9.pdf, Consolidated DPA Forms Packet 


The intent of this RFP is to award a contract to the responsible bidder whose proposal conforms to the RFP and whose proposal proves advantageous to the State, price and other factors considered. The purpose of this RFP is to solicit bid proposals to secure a contractor to provide a 24 hour a day, seven days a week telephone answering service to receive calls from the public reporting accidents on carnival and amusement rides in New Jersey. The telephone number to be utilized by the public is provided by the Department of Community Affairs. The awarded contractor must answers all calls from the public to the telephone number and must relay information to Department responders as outlined in the Scope of Services. The contract effective date is July 1, 2017 and the contract expires on June 30, 2020. The State’s obligation to make payment under the awarded contract is contingent upon the availability of appropriated funds and receipt of revenues from which payment for contract purposes can be made. No legal liability on the part of the State for payment of any money shall arise unless and until funds are appropriated each fiscal year to the using agency by the State Legislature and made available through receipt of revenues.    


See Scope of Services at the following link for essential criteria: Scope_of_Services.FY18.DCS052017.doc

See Bid Format for pricing structure at the following link:
Pricing Structure.FY18.DCS052017.doc

See Pricing Sheet at the following link:

Please see RFP.FY18.DCS052017.pdf for complete details.
  This file is also available in a Microsoft Word format: RFP.FY18.DCS052017.doc




Friday, June 9, 2017




For more information, please contact:

Kevin Luckie

All bid submissions must include completed mandatory compliance forms.

Click on this link for mandatory compliance documents:

Click on this link for the Consolidated DPA Forms Packet.   

Click on this link for the NJSTART Vendor Portal: