MISSION, VISION, AND VALUES
To provide quality benefits
and services that meet the needs of our clients
we are committed to serve, through our efficient and responsive workforce.
will achieve customer satisfaction through equitable, effective,
responsive service, and clear and accessible communications
that meet the needs of our clients.
- WE will encourage and support
an accomplished workforce that is knowledgeable, flexible,
technically proficient and committed to excellence.
- WE will be committed to working
with executive and legislative agencies and governing boards
to improve the design and implementation of benefits programs.
- WE will support technologies
that simplify procedures and improve services, manage our
resources in a responsible and creative manner, and hold
contracted service providers to high standards.
- WE will work with participating
employers to enhance their role in the administration of
benefits for their employees through integrated technology
that allows them to access and process benefit information
- WE are customer-focused, recognizing each client
- WE acknowledge as our greatest asset our knowledgeable,
hard working, and dedicated staff.
- WE are financially responsible in the administration,
oversight and delivery of our programs.
- WE are committed to providing quality, timely,
accurate, efficient, and cost effective benefits services.
- WE are committed to creating and developing a
quality work environment using state-of-the-art technologies,
and processes that foster continuous improvement of our
organization through teamwork, motivation, and communication