The Division of Customer Assistance handles verbal and written disputes, interviews and information inquiries. Customers may contact the Division with complaints regarding service delays, lack of service, appliance repairs, discontinuance of service, payment arrangements, high bills, deposit requests, and incurred rates/high rates. Emergency assistance is also available for gas leaks, fallen wires and water main breaks.

The Division of Customer Assistance reviews online complaints daily. 

• To submit your utility complaint electronically, please click here.
• For cable complaints, please click here.
• For slamming complaints, plesae click here.

Please direct your written complaints to:

New Jersey Board of Public Utilities
Division of Customer Assistance
2 Gateway Cneter, 8th Floor
Newark, NJ 07102

Under the Board's Rules of Practice, N.J.A.C. 14:1-1, et seq., you may file a petition which is a request for a formal hearing.  For complete directions, click here