Important! Call, text, or chat 988 - National Suicide & Crisis Lifeline Hotline
9-1-1 Logo

CLEC List

NENA Company ID list and other CLEC information

CLEC List >

NJ EMD Guidecards

New Jersey Emergency Medical Dispatch Guidecards for use on a computer.

EMD Guidecards >

EMD Guidecard Request for Change >

EPRC PSAP Registry

A link to the NENA Enhanced PSAP Registry (Password Protected)

EPRC PSAP Registry >
EMD Instructor Roundtable

EMD Instructor Roundtable

EMD Instructor Roundtable

EMD Instructor Roundtable

EMD Instructor Roundtable
EMD Instructor Roundtable
EMD Instructor Roundtable

EMD Instructor Roundtable

EMD Instructor Roundtable

EMD Instructor Roundtable

EMD Instructor Roundtable
EMD Instructor Roundtable

9-1-1 Callers from International Phones:

New Jersey's east coast location between New York City and Washington D.C., combined with its business-friendly environment, attracts international companies such as Novartis, Campbell Soups, Subaru, and Merck. With the FIFA World Cup coming to New Jersey, OIT/OETS addressed challenges with international callers dialing 9-1-1 whose call-back numbers exceed 10 characters and cannot be fully displayed on 9-1-1 screens. The State 9-1-1 Office coordinated with wireless carriers, 9-1-1 network providers Lumen and Verizon, 9-1-1 database companies, and RapidSOS. Lumen identified screen space to display call-back numbers up to 15 characters. T-Mobile, Verizon and AT&T replaced the carrier’s name with the Call Back Number (CBN). NJ OETS requested carriers to display all calls in international format, including the +country code, permanently. RapidSOS developed system enhancements and scheduled free half-day training sessions statewide to demonstrate dispatcher capabilities when assisting international callers via voice or text to 9-1-1. 

  • *WRLS PH 2*
    856-842-3093 10:44:33 03/19/26
    CBN +18568423093
    000039 WASHINGTON AVE -
    SW
  • MILLTOWN BORO XX
    +040452604 -074.435420
    UNC: 0000009 090% WPH2
  • ESRD # 732-511-7284 ESN 5972
    MILLTOWN PD
    EAST BRUNSWICK PD 732 390-6900
    NORTH BRUNSWICK PD 732 545-3200
    NJSP ODU – NORTH 973 785-9412
    LEC VZW

 

Statewide Interoperability Coordination:

New Jersey All Hazards Communications Logo

 

A statewide web-based dispatch tool that coordinates interoperable communications resources (radio channels, equipment, etc.) for planned events or emergencies. This prevents first responders from different incidents from interfering with each other's radio transmissions. Statusboard has been used for wildfires, missing persons searches, fires, water supply emergencies, beach concerts, fireworks, and other planned events. 

Call when you can, Text when you can't

Use of the NENA PSAP Registry

It has been brought to our attention that PSAPs in New Jersey have been referencing the NENA PSAP Registry (on-line) and using the phone numbers provided to transfer 9-1-1 calls to other PSAPs in the state.

PSAPs in New Jersey should only use the NENA PSAP Registry when they have to transfer a 9-1-1 call to an agency outside of the state. The only exception currently is when transferring to New York City as they are on the New Jersey 9-1-1 network.

EPRC PSAP Registry

Call Overflows

Planning your call overflow pattern
PSAPs need to determine where their 9-1-1 calls will go if they are too busy to answer or if they are unexpectedly unable to receive calls.

Your overflow plan should take into consideration a PSAP that can briefly receive your calls as well as being able to take them for an extended period. And consider how they can get the call information to you when they answer these overflows. Consider times when you may have to update software or equipment that will have to offline for days. Can you send your people to your overflow PSAP to take your call?

Many PSAP managers may not know what their overflow plan is. Most were created years ago when the network was switched from the original Rockwell to the current Nortel. Take the time to look over your current plan. If you do not have it contact your Verizon 9-1-1 Service Manager.. Or call us at OETS if you need help planning.