State of NJ - Department of the Treasury - 5th Annual Public Performance Measurement & Reporting Conference

Presentations

The following presentations have been converted to Adobe PDF documents and may be viewed/downloaded by visiting each link listed below. Edward A. Lehan - The Education of Budget Officers Edward A. Lehan - Education of Budget Officer Summary Cody Dodd - How Customer Satisfaction Measurement Can Lead to Meaningful Service Transformation and Concrete Performance Gains Gary Vanlandingham, Pew: Evidence-Based Policymaking – The Shape of Things to Come? Andrew Klein, City of Baltimore: Report from the Field: Using the Budget Process to Get Results
Panel I	The Direct and Indirect Impact of Performance Management The Status of NonMission Based Public Values in Contemporary Performance-Oriented Public Administration Hurdles Between Measuring Performance and Using Data for Performance-Oriented Public Management Performance Measurement on a Shoe-String Budget How Customer Satisfaction (CSat) Measurement Can Lead to Meaningful Service Transformation and Concrete Performance Gains
Panel II	Using Performance Measurement to Assess and Improve Performance Measuring the Impact of a PerformanceStat Program Getting to Actionable Front-Line Practice Improvements: The Critical Role of Translation You Can’t Always Get What You Want: Preliminary Results of a Comparison of New Jersey Internet Users Behaviors with Municipal Web Site Offerings The Management and Measurement of Public-Private Partnerships: Towards an Integral and Balanced Approach
Panel III	Performance Management in Health and Education Management of Performance in a Higher Education Setting Performance Management: The Broome County Mental Health/Social Services System How to Approach Development of Shared Outcomes and Metrics in a Complex, Multi-Stakeholder, Multi-Program Environment
Panel IV	A View from Change Agents: What Can We Learn from Consultants Specializing in Performance Management? Assistance in Evaluation of the Cost-Effectiveness of County Funds Provided to the Pensacola Bay Area Chamber of Commerce for Economic Development The Education of Budget Officers Performance-Based Budgeting: Interpretations and Best Practices Building the Capacity to Assess the Reliability of Reported Performance Data Leading Performance Management Efforts
Panel V	Using Performance Management and Reporting to Improve Child Outcomes Building the CT Kids Report Card: A Performance Reporting Project to Improve Results for Connecticut’s Children Determining Best Policy Practice for Child Support Through Scientific Experimentation Child Care Quality Rating and Improvement Systems (QRIS) and Performance Management Measurement of Best Practices in Mental Health Services in Special Education to Promote Educational Success
Panel VI	Assessing Measurement and Management in Performance-Based Budgeting Using Performance Measures to Budget; Using the Budget to Measure Performance Managing Performance Through Contract Reimbursement: Challenges of a Participative and Rapidly Evolving Programmatic Environment Prospects of Research on Citizen Participation in Local Budgeting: A Meta-Analysis Enterprise AID and Public Sector Enterprise Performance Measurement
Panel VII	Exploring the Role of Human Capital in Performance Management Count Human Beans First: Lessons in How to Collaboratively Develop and Display Measures of Quality Pay for Performance and Intrinsic Motivation Revisited: Understanding Expectancies of Public Employees It's Just A Job… Or Is It? Exploring the Role of Temperament and Motivation Among Public Servants The Impact of Performance Budgeting on Performance Assessment Reviews
Panel VIII	Performance Management Application in Safety and Security Environments Measuring Performance in LAPD Performance Management in the Judicial Branch: Lessons Learned from the First Century of Court Administration and Performance Management Practices Great Expectations But Nothing to Measure? Performance Measurement Systems in Arms Trade Offsets In Europe Establishing a Performance Measurement and Reporting Framework in Intelligence and Analysis
Panel IX	Assessing Performance Management Effectiveness Performance Implementation Challenges Enabling More Data Based Decision Making: Using Evidence-Based Outcomes to Justify Public Sector Programs The Tennessee Municipal Benchmarking Project: An Investment in the Future of Tennessee Cities Outcomes of Performance Information Use in the Public Sector: An Analysis of the Practitioners’ Perspectives
Panel X	Improving the Housing Sector Through Performance Management and Technology NC Home Inspector Licensure Board: Encouraging Performance Using Performance Management and Technology to Improve Code Enforcement in Kansas City, Missouri Defining and Assessing Performance Measures in Nonprofit Housing Organizations