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CLEC List

NENA Company ID list and other CLEC information

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NJ EMD Guidecards

New Jersey Emergency Medical Dispatch Guidecards for use on a computer.

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EPRC PSAP Registry

A link to the NENA Enhanced PSAP Registry (Password Protected)

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9-1-1 Vehicles at Metlife Stadium
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Call when you can, Text when you can’t
9-1-1 Vehicles at Metlife Stadium
distress call
Call when you can, Text when you can’t

Attention New Jersey PSAPs and PSDPs: RapidSOS Service Advisory

It has come to our attention that one of the services being provided by RapidSOS may cause some confusion for New Jersey PSAPs and PSDPs.

Presently, "Text to 9-1-1" messages route by county to 1 of 17 Primary PSAPs. These PSAPs will conduct the text sessions and relay the information to the local PSAP/PSDP. This will remain in effect until the implementation of Next Generation 9-1-1.

What to expect:

Some local PSAPs/PSDPs may see RapidSOS device location for an active text session without access to the text content itself. This is expected behavior under today’s workflow.

 Local agencies that do not handle Text-to-911 may still see an active incident from an Apple-sourced device in RapidSOS UNITE, including phone number, latitude/longitude, altitude, and uncertainty. The message content is not visible. This occurs because Text-to-911 routes by county, while RapidSOS presents the device’s hybridized location from the handset and other sources.

 What to do:

Use the RapidSOS map location and device details to inform situational awareness, then follow your local procedure to coordinate with the appropriate county Primary PSAP handling the text session.

Apple Enhanced Emergency Data (EED) Overview for NJ PSAPs/PSDPs

Apple Enhanced Emergency Data (EED) delivers additional emergency information from iPhone users into RapidSOS UNITE, including hybridized device location and, when set up on the caller's device, Medical ID details to support call handling and response. EED launched for PSAPs in May 2020.

What you’ll see in RapidSOS:

  • Apple-sourced calls in RapidSOS displaying device location and the option to request additional details.
  • Click “Request Additional” to view details from the caller's Medical Profile and inform the response.
  • To help PSAPs better understand EED, Hybridized Emergency Location, Medical ID Sharing, and Emergency Response Area, Apple has developed a document with details and FAQs regarding these features – Enhanced Emergency Data.

Note: RapidSOS also delivers additional data from other integrated partners and devices; EED is one of several data sources designed to improve situational awareness in UNITE.

Call when you can, Text when you can't

Use of the NENA PSAP Registry

It has been brought to our attention that PSAPs in New Jersey have been referencing the NENA PSAP Registry (on-line) and using the phone numbers provided to transfer 9-1-1 calls to other PSAPs in the state.

PSAPs in New Jersey should only use the NENA PSAP Registry when they have to transfer a 9-1-1 call to an agency outside of the state. The only exception currently is when transferring to New York City as they are on the New Jersey 9-1-1 network.

EPRC PSAP Registry

Call Overflows

Planning your call overflow pattern
PSAPs need to determine where their 9-1-1 calls will go if they are too busy to answer or if they are unexpectedly unable to receive calls.

Your overflow plan should take into consideration a PSAP that can briefly receive your calls as well as being able to take them for an extended period. And consider how they can get the call information to you when they answer these overflows. Consider times when you may have to update software or equipment that will have to offline for days. Can you send your people to your overflow PSAP to take your call?

Many PSAP managers may not know what their overflow plan is. Most were created years ago when the network was switched from the original Rockwell to the current Nortel. Take the time to look over your current plan. If you do not have it contact your Verizon 9-1-1 Service Manager.. Or call us at OETS if you need help planning.