In-service Training
Photo of Ambulance

Forms requesting pre-approval for classes developed by the PSAP for continuing education credits


Sample Continuing Telecommunicator Education (CTE) Credit Request [pdf 99k]

Sample Continuing Telecommunicator Education (CTE) Credit Approval [pdf 101k]


Courses Pre-Approved by OETS

Continuing Education Courses pre-approved by OETS for Telecommunicator and EMD Updated April 2023


Booklet in PDF format




OETS Training Presentations

Continuing Education Programs developed by OETS


PowerPoint Presentations


Other Training Programs

Non-Medical Guidecards

Suggested for PSAP Use

The Emergency Medical Guidecards used by the State of New Jersey are overseen by the State Department of Health. Other organizations have created guidecards and requested that they be added. But because they are not medical in nature and that there was no room in the rack holding the cards they were not included.

These cards can be of use to the PSAP and can be added to any police/fire procedures or to a set of guidecards created by the PSAP.


Active Shooter

Recommendations from the NJ Learn Active Shooter Class conducted by New Jersey Office of Homeland Security and Preparedness


Active Shooter Incident Management Checklist

NAED Active Assailant (Shooter) Protocol 136

How to use NAED Active Assailant (Shooter) Protocol 136


Utilities Safety Committee

These documents are available on NJ Learn Gas Training Program


Dispatcher Gas Emergency Guidecard

Dispatcher Overheated Boiler Guidecard

SOG Responding to Gas Emergency